River Oaks Paint & Body
Houston, TX 77005
Phone: (713) 523-4774
- Best of Citysearch:
- Auto Body Repair 2007
- Hours:
- Mon-Fri 7:30am-5:30pm
Editorial Description for River Oaks Paint & Body
ASV-certified technicians buff out scrapes and scratches or perform major body work with an experienced and careful hand.
Insider Tips
The ExtrasFree pick-up service available from your rental car provider.
Look GoodThe shop employs a Mercedes-certified body repair specialist.
User Reviews for River Oaks Paint & Body
05/04/2008 Posted by JasonAlyn
My Acura TL was victim to "hit-and-run" with damage to my rear bumper and driver-side rear quarter panel, which meant several things. First, I'd just had a claim and didn't want to use my insurance, in fear my rates may increase or worse, I'd be dropped all together. Moreover, I had a damaged car, which was frustrating and upsetting. I went by River Oaks Paint and Body after a lucnch in the Rice Village. Omar, the manager, was very accomidating and after 5 minutes of looking over the damage.....he returned with an itemized printed estimate and reviewed it with me. He understood my situation and even drove me to Hertz in the Galleria. I want everyone to know, they deserve to be recognized for their service. The car was ready in 3 days as promised and the cost was the most competitive bid of 3 others I'd taken. Please consider them!! I was impressed and as a salesman in a service industry, that's hard to do....! Thanks guys.
Pros: Fast, Accurate and Straight to Business
Cons: None
06/13/2007 Posted by houmd
I am extremely disappointed with River Oaks. I took my car in on a Monday to repair an uncomplicated little scratch on the passenger door. I was given an estimate of $800 and a predicted Wednesday-afternoon finish time. I discussed with them that this would work because I had to leave town on Thursday and, more importantly, the cost HAD to be under $1000 to prevent my insurance premium from increasing. When I called to check on the car, they told me they increased the estimate to $1020... which infuriated me because an experienced body shop should be able to give an accurate estimate for such a straight-forward door scratch. Especially when that broke down to $100 parts, $920 labor. Dennis was incredibly rude and condecending in response to my plee to keep the estimate under $1000 for insurance purposes. To make matters worse, they said the car wouldn't be ready until Friday, which created a HUGE inconvenience for me. I will NEVER return here and I hope my experience will convince you to choose a different body shop.
Cons: Rude, Unreliable, Unaccommodating
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