Village Flowery
Houston, TX 77005-3140
Phone: (713) 523-0600
- Cross Street:
- Rice Boulevard
- Hours:
- Mon-Sat 7am-8pm, Sun 7am-6pm
Editorial Description for Village Flowery
Family-owned, full service florist and plant house offers exotic arrangements and seasoned expertise.
Insider Tips
The ExtrasLooking to accent your garden? Fine statuary, fountains, and pottery also available.
User Reviews for Village Flowery
04/17/2008 Posted by TXHoustonian
I WOULD NOT ORDER FLOWERS FROM THEM! The flower arrangements I have seen by them are beautiful, but they lack the service to get them to the desired destination. I ordered flowers for a friend who lost his father, and to my horror, it turned out that the store's delivery service was calling him at odd hours of the day (i.e., 6am) to get in touch with him. He would call back and then not hear from them until the next morning. This went on for a few days until he just gave up and canceled the order. I felt horrible because not only had the flowers not made it to him, but they were causing him great frustration at a very difficult time. He requested that my credit card be credited, but the store failed to do anything. When I called to follow-up, they claimed they sent a store credit, but they didn't even have my address so that would have been IMPOSSIBLE!! Instead of crediting my card since no service was provided, they said all they could do was issue a store credit. After such a bad experience, I definitely do not want to use them again, and it is money wasted!
Cons: Delivery and service
07/03/2006 Posted by texanforever
I would NOT recommend this business. Two months ago I ordered flowers directly from this business the day before a family funeral; they were never delivered. I called the day of the funeral before it started to let them know no flowers had arrived; I left a message the next day day for the manager; by the third day we went in person to talk to the manager who said she never got the messages. I have never received an explanation of why the arrangement, which she said she saw "go out the door", was not delivered. I asked to speak to the owner but was told he was not there, to call later that afternoon. I called later and was told he no longer lived in Houston and was unreachable for two weeks. I have been trying to make contact with him for the past two months to make sure that he knows how his business is being run for him. I have called several times to another location that he owns, faxed a letter and statement to him with no response from him. I have been told by an assistant that he prefers that the staff work on these types of issues and not involve him. However, he is apparently quite hands-on when it comes to weddings and other big events. After my initial order, I was treated beyond rudely by the employees with whom I spoke at this location and especially by the manager herself. The reason I called this business is that I had previously seen one of their an arrangements and it was beautiful -- I am not disputing their product. But my experience is that customer service is nonexistent at this business. You should remove them from your recommendation list.
Cons: customer service
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