Croissant-Brioche

06/13/11

Great pastries HORRIBLE service

by lilith77

I agree with what everyone wrote about service 'Chapeau' to the reviewer who wrote " no eclair for you!" LOL That was 'sur la mouche"! I am European, did my MA in France, and I am quite used to the French ways.

However the 2 *guys* waiting on people are just rude.

A little smile goes a long way when you're in this business.

The pastries are good but if I am having a particularly difficult day, they're just not worth the waiters' bad manners.

04/27/11

Poor Service Detracts From Good Food

by Doglawyer

Clerk counted receipts instead of waiting on customers while line developed out the door. When I questioned this practice at the busy Noon hour I was told that if I didn’t like it I didn’t have to come back—they were just following rules. Have been a customer for many years and have not noticed this “counting-the-money-while blatantly-ignoring-customers-standing-in-front-of-them” practice until recently. However, I have always noticed that service can be indifferent and even poor at times. I won’t be back. Good food, but there are many restaurants in Houston with good food that want their customers to come back. A good example is Kahn’s Deli, just two doors down. I’ll be going there next time.

05/13/09

Best Cup of Joe in the City

by nysky1

Try the French roast and the scone of the day. But don't expect a bubbly customer service experience, just get your goodies and keep movin'.

• Pros: Great coffee and scones
• Cons: Authentic French experience

05/13/09

Okay food, horrible service

by razzyred

After reading all of the positive reviews here, I decided to try out Croissant-Brioche. I went at an odd hour (3pm) when there were only 2 others having a meal, so clearly no rush. However, when I went to the counter, the woman serving was one of the worst at customer service that I have ever encountered in my life. I smiled at her and asked her a simple question; she continued to frown, mumbled some answer and just impatiently waited for me to make my selection. Not once did she even venture to not scowl at me. My entire conversation with her lasted only 2 minutes, so I wasn't wasting any time, but she made it seem like I was inconveniencing her by asking her to serve me. After we were done, she immediately went back to texting on her phone. I wanted to be fair so I waited until I tried the food before I judged the place... but it wasn't good enough to make up for the absolutely horrendous service. If I am desperate for slightly authentic French pastries, I may venture over here again; it certainly won't be for the service or any time soon.

• Pros: Fresh desserts
• Cons: Surly and impatient service

05/06/09

Amazing cappucinos, patries, and desserts!!!

by Iheartshoes

Comfortable and peaceful atmosphere. I like all of their coffee drinks, muffins, and their desserts are to DIE FOR! I have never eaten off of their lunch menu, but it always looks appetizing when I am around it. A hole in the wall but definitely a place you want to experience!!

• Pros: Everything is wonderful!
• Cons: None.