04/13/09

The Pampered Pet Inn's response to cynth111's review.

by ppi77005

To the author of this horrific injustice,

How unfair of you to make such comments about a business of which you have no current knowledge. You claim that you worked for the Pampered Pet Inn in the early 1980’s. This is not the same business that it was back in then. This particular Pampered Pet Inn has been through two other business owners since Selma Leiber and definitely operates with a higher standard than what you described. Your grievance is not with this Pampered Pet Inn and any guilt you feel towards any cruelty that may have happened 30 years ago is not my fault. How dare you make these remarks towards me and my business.

We have absolutely no ties to whatever kennel you are talking about that was located on Braeswood. This establishment may have been affiliated with it in the past, but is no longer. I am also pretty sure that the business of which you are referring to has been closed for the past 15 years at least.

We, at the Pampered Pet Inn strive to maintain an adequate amount of staff members for the amount of animals that we care for so that we can provide a safe and comfortable stay for our guests.

I am in total disbelief that someone would post such comments 30 years later without checking their facts.

03/07/09

Pampered Pet Inn Is Guilty of Cruelty

by cynth111

I used to work for Pampered Pet Inn in the 1980's and I saw pitiful conditions there. They have a tendency to overbook for the kenneling areas and stuff animals into any cage available. A pet owner might be shown a roomy kennel but then their dog might spend hours of a day in what is literally a cramped veterinary cage especially at holiday times where they make all their cash. An animal lover working in the kennels was all but brought to tears trying to make the animals comfortable and provide for their needs, with not enough employees or help.

I spent a Christmas Eve in 1983 crying on the floor of Selma Leiber's horrific Braeswood kennel because no one was there to help me walk or medicate all the dogs and kitties and rabbits. I spent 14 hours there until I fell to the floor in exhaustiion with sweat in my eyes and tears in my face. My friends (who were not employed there), came to help me take care of the animals and walk them. The way this company did business back then should STILL be a reason to never give them your business again.

• Pros: They improved after complaints
• Cons: The don't deserve to be in business because of past problems

03/01/09

Ticks and Torture

by jg4301

I have been using the Pampered Pet Inn for over a year now and had NO idea what was going on until now. I just found out that they leave the dogs unattended and inside for 12-13 hours every single day. They leave by 7 in the evening and do not return until 7 the next day... I am completely astonished to find out that half of every day I have been paying for my dog to be cared for, she has been left in the cage.

My dog also had an INSANE case of ticks that I couldn't remedy no matter how much I bathed and medicated her. I initially thought it was a problem coming from my neighborhood, but after reading all these posts, I can't believe I never realized it was the kennel. When I say "insane," I mean that I finally had her shaved at the vet and after an hour and a half of work, they had removed over 40 ticks.

Do NOT take your dog here. It's a complete mistake.

• Pros: They make you think your dog is being cared for.
• Cons: That they're still in business.