12/27/06

SUPERB Customer Relations by Manager

by rlamar

My parents, my husband and 10 month old visited this location and received quite a disappointing experience. I was so disappointed by the poor customer service I called up the chain's comment line and gave my feedback.

My call was returned a few days later by manager Jason Robicheaux. I was ABSOLUTELY IMPRESSED by his empathy and his drive to bring us back as customers. I am going back.

Thanks Jason for providing EXEMPLARY customer service.

• Pros: The European Ambience, the menu, Manager Jason Robicheaux

07/20/05

Fabulous

by tiffanybinns

I am a very picky eater and La Madeline is fantatstic. The service is super, never compaining when I request seperate plates and things on the side. AND the Tomato Basil soup is absolutely sinful!

• Pros: cleanliness, service, selection
• Cons: prices

03/08/03

Rude

by jrayfordt

The foods okay if you ever get it. We waited 40 minutes for our breakfast. When we inquired, we were told "Wait a minute" while a woman ran around the restaurant looking for our food. Evidently if it was on someone else's table she was going to pick it up and put it on ours! When that didn't work-out a guy showed up with an order pad and asked us what we ordered. No apology, no assurance our food would be right out, just "What did you order?" We left without a refund since the rude fellow couldn't work the cash register.