08/25/09

Poor customer service is not worth your time

by Don454

I went to Austin Radio & Speedometer to have my speedometer diagnosed. When I described the problem and mentioned that I had already had the speedometer cables replaced, the worker, who I presume to be the owner, barked that my car did not have cables. After I assured him that my car did in fact have cables (I still have the old ones), he didn't offer an apology. Because I didn't have a ride, he told me to come back when I had more time to wait. Maybe he was having a bad day; however, I will gladly spend twice as much somewhere else rather than be insulted.

• Cons: Poor Customer Service; Long Waits

03/08/09

Good & Fast

by snappyc

I really don't care if the guy is a little rough around the edges. He fixed a speedometer problem on my vintage car that my regular mechanic (who is also quite good) couldn't figure out. He did it quickly, and he charged a fair price. Also, he isn't rude; just gruff.

09/25/08

Quality Radio Repair for All Original Vintage Automobiles

by VintageMercedes

I was referred to Austin Radio by the dealership 2-3 years ago because I loved my original sound system in my 1993 Mercedes Benz SE and I did not want to replace it with a b_ _ _s_ _ t new system. I went into the shop which is a little run down, customer service will make you take a step back, but my freakin cd player, cassette player and am & fm radio system works like brand new and the price was reasonable. So I don't care if the owner is rude to me. This is just his temperment - if you look at the big picture - he is very busy and doesn't have time to hold hands and comfort, which is fine with me - I am busy too. I am taking my car back in the next day or two because my teenage daughter abused my radio system with her ipod cassette adapter and jammed the cd player.

• Pros: Quality work at a reasonable price. You go fix a radio.
• Cons: Customer service is lacking.