Poor Warranty Customer Service.
I bought a refrigerator from Sears however at the Baybrook Mall location in Friendswood, TX. My 2003 model refrigerator went out on Aug. 5th. A Sears service rep. came to my house, said that he fixed the problem and left. The problem was not fixed so 2 days later on the 9th a different service rep. came out and told me the compressor went out. He said that he would order a new compressor and have it delivered to my house. Therefore, when it arrives to call Sears and someone will come out to install it. I called Sears on Wed. Aug. 16th since it had not arrived yet. Sears told me that it has not been shipped yet. As of today, Fri. Aug. 18th it still has not arrived. Since Aug. 5th my family have had to eat each meal out and have a cooler with store bought ice in my kitchen. This is the service I have received from Searss warrantee department. Before buying an appliance or a warrantee package from Sears please ask yourself if you or your family would want this inconvenience?