03/22/09

Absolutely Horrible

by southsideslim03

My wife and I go for an after symphony date night and as soon as we walk in the place smells like dirty mop water. We chalked it up to the smells of downtown and continued to proceed into the restaurant. We were greeted to a hostess who was very sloppy and was not attentive to who was walking through the door. She didn't even have the audacity to say "Follow me.." or "Right this way". She just walked off. The seat she first sat us in was so dirty there was still food left over from the last person. We switched seats and before we could even sit down the waiter asked us with a very abrupt "would you like any libations?" and seemed irritated by us since we didn't know what we wanted yet. When we told the hostess that we wanted to cancel our reservations she didn't even hesitate to ask why. She continued to look at her phone and gave us a side look with a reply of "OK...bye".

Bistro Lancaster was horrible and if you're looking for an intimate nice upscale restaurant this is not it.

• Pros: Nothing - we walked out
• Cons: Service was Horrible

07/14/07

Its my favorite place to stay in Houston-The food is wonderful and the staff couldn't be more welcoming!

by burns1942

The hotel needs some rennovations, however they still maintain that on-point customer service that is so hard to find. This hotel for years has been a warm and friendly place to stay. And it is nice to see "They Still Have It." The staff helps you feel at home and goes to great lengths for you. We had an exceptional breakfast during our stay, the service could have been faster, however we were lucky to have gotten a seat.

• Pros: Quality of food and service were exceptional
• Cons: Hotel could use some up-dating

01/12/07

A Wonderful Dining Experience for a Date!!

by xii_gage

On a recomendation from a friend, I made reservations for my wife and I. The food was excellent; we started with the Ceasar salad ( very tasty, it had a slight citrus taste to it and included huge grilled/sauteed prawns) I then had the Blue Cheese Crusted Filet (med) that melted in my mouth while my wife had a Salmon filet that was topped with a Mango salsa? The flavors mingled well together. Very nice, warm service and drinks from the bar were excellent! Overall a great experience, a little pricey, but for the ambiance, prompt service, hot food, and cold drinks, it is well worth it. We will definately be back for more.

Small Bistro so reservations are recommended, definately not for kids. Excellent place for a drink before a show!

• Pros: valet parking, warm smiling faces, prompt service, excellent Martini; Cosmos are a must.
• Cons: small tables for 4