Manvel >Food & Dining > Brisa's Tex Mex Restaurant
19303 Highway 6, Manvel, TX | Directions 7757829.469887 -95.363818
told not to come back after making complaint – My boyfriend and I have been frequenting Brisa's Tex Mex Restaurant every other weekend for the past several months. We go there while we’re waiting for my boys to get out of CCE. A couple of weeks ago, we were served our drinks in Styrofoam cups, then we were served our food with plastic forks. We first thought maybe they were out of glasses but everyone else was being served with regular glasses. We asked for silverware and was given same. We thought this was odd.
On Sunday morning, April 15, 2012, we went for breakfast and the service was really slow. As I mentioned we go while waiting for my boys to get out of CCE so our time is limited. While we were waiting for our order to be taken I left to get my boys donuts. They had barely taken our order by the time I had gotten back. My boyfriend told me part of the delay was that he had to ask the bus boy three times to place our order. On the third time, it appeared the waitresses were arguing with the bus boy about their sections before someone finally came to take our order. Our food (4 tacos) still had not come when it was time to pick up my boys so I left to pick them up. I brought my boys back with me and they asked to eat their donuts at the restaurant. I said sure. After I got back with my boys, no waitress ever came to our table to ask if we needed to order anything for the boys, drinks, food or anything. When we got ready to pay, I was informed that the restaurant’s policy does not allow outside food. I informed the waitress that if the service hadn't taken so long that I wouldn't have had to leave to go pick up my kids and then come back to eat. She told me that we should not come back. I told her we would not. When we were leaving she told us to “have a nice life and to not come back.” I have never been banned from a restaurant for making a complaint. I think customary practice would be to apologize for the delay but make the customer aware of the policy for in the future.
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