We purchased our house in 2012 and knew we had an old AC unit. I called Robert to have him look at our unit, which was not cooling. Last summer we had the same issue and the Home Warranty sent another company out who "charged" the unit and said they cleaned the coils. They said the freon was low but didn't know how bad it was leaking or if it was even leaking at all. They were in and out without any explanation or any suggestions about the future of the unit. Nothing. They just grabbed my check and left. After Robert looked at the unit he explained that the coils had not been cleaned (in years!) and showed me before and after pictures of what it looked like before and after the cleaning. We then sat down and went over a game plan to get our very old and run-down unit replaced in a way that is affordable to us. I appreciate his honesty and quick response in getting out here. He truly cares about his customers and their needs. Quality Comfort will always get my business from now on. Thank you!!!
In 2010 my infant and I had allergies
that kept turning into sinus infections. I had three other companies do an evaluation and quote, but no one could answer all my questions.
Robert did comprehensive testing on our house and presented a couple different options. He explained each detail with sincere respect, then left us to think it over. Although I am an engineer, HVAC is not my specialty. Robert offered even more information than just answering my many questions.
Four months later, when we were ready to install the dehumidifier and zone control, Robert closely supervised the vent installation team. The crew worked steadily to finish the job in two days.
Our 15 year old home was suddenly as fresh as a new build. Robert's solution was completely different from all the filters and UV systems proposed by the other companies. But the day after installation, we knew it was exactly the right answer. In two years, my son and I (and now our new baby girl) have not had a single sinus infection. I keep the relative humidity in the house at 47 to 50% when we are all well. And when the babies have a cold, I set the dehumidifier around 60% to help them sleep easier. I don’t use those room humidifiers from the drug store any more.
A year after Robert solved our air quality / allergen problem, our 15 year old system went out in the middle of the 2011 summer drought. Robert came out at 8pm and talked over our options. Although it was time to replace the coil and outside unit, he gave us the option of replacing the fan motor to postpone the large purchase one more year. He had the new fan motor installed by the next afternoon. It lasted a year, as he predicted. It gave us just enough time to save up for the new coil and condenser.
Just for my information, I got a proposal from another company before calling Robert. It was a reliable company I had used years ago for routine inspections. Their quote turned out to be a little bit more money for a slightly lower rated system than Robert proposed. Robert offered to install any brand or size unit we wanted. We went with his recommendation because it balanced cooling power and control features with cost.
We had the new coil and condenser installed in May 2012. Again, the installation went very well. Robert was on site supervising all day. The new system keeps our house at whatever temperature we set. It is a "set it and forget it" system. We have run it anywhere from 71 degrees Fahrenheit to 76 Fahrenheit with no hot or cold spots anywhere in our 2000 sq. ft. two story house. You know how you can have a dinner party and the house gets hot from all the people and cooking? - not so in our house.
In the recent 2012 July flash floods, our house was a constant 50% relative humidity. The new unit and dehumidifier Robert installed have kept us incredibly comfortable in any weather, for less money than other companies quoted.
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