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WORST FLORIST EVER -DONT USE !!.
Ordered flowers for a funeral in Houston from Australia via email. Ordered a purple display in a cane basket.
Got random flowers-ugly white plastic cheapest basket 70% foliage 30% cheap flowers nothing whatsoeve like what we ordered. Mother'sfuneral-we were ashamed of the flowers they sent. Cannot be fixed. No second chance here. Emailed them with no reply. Do not use these rip off merchants!!! Buyer Beware!
DO NOT USE this florist..
I ordered flowers for Valentine's Day, but they never arrived at my girlfriend's apartment. I know that she did not miss the delivery because she sat aside all of her plans for the day to wait on them to arrive. I called the florist at 4pm and was told that they had a delivery truck in her area and that they would most likely be there shortly. At 6pm I tried calling again and the call was redirected to their parent company, the Teleflora Network. They told me that they had no way of checking the delivery and that they would have the florist call me the next day.
This morning, just before 9am Pearland Florist called me and told me that she did not answer the door, so their driver had left them with the apartment office. I knew this was not the case because my girlfriend had been eagerly waiting at home for them and I told the florist as much. She said she would talk to the driver and call me right back. While waiting I called my girlfriend to let her know that they were in the office. She was at a friend's house, but immediately got in her car to go pick them up, still excited to see what I had gotten her. She called me back immediately to tell me that her apartment manager had just called to let her know that she had flowers waiting that had been delivered the previous afternoon at 2pm, but they had no name on them for them to know who they were for and that Pearland Florist had JUST CALLED them to straighten out whose flowers were left. They told her the driver had dropped off over a dozen bouquets at the same time, and several of them did not have apartment numbers attached.
The florist then called me back and told me again that the driver had tried to deliver them but that no one had answered. Knowing that this was a blatant lie I called them out on it and was told that they could make it up to us by sending her a more expensive arrangement. I told her that that was not appropriate compensation as flowers, even nicer flowers, the day AFTER Valentine's was not helpful and asked for a refund of my money. The florist agreed to do so and I hung up still angry, but felt the matter had been resolved and that mistakes happen. My girlfriend called me back and told me that when she got to the office they told her that the Pearland Florist delivery driver had just picked the arrangement up and left with it. I figured that the florist had decided to make things right and was going to replace them with a fresh arrangement and/or an upgrade. I called Pearland Florist back to ask them about it and was told that since they were refunding my money that they had sent a driver to take the delivery back. I'll give you a second for that to soak in.
This florist did not deliver the flowers to the correct place, did not leave her apartment office with a name or apt number to deliver them to, did not call me, or her, to let us know they had delivered them to the office, lied to me about delivering them, then had the audacity to go out of their way to pick the flowers back up after agreeing to refund me the money for a service that was not rendered. I was absolutely livid and after ten minutes of explaining to them customer service 101 they finally told me that they would set things right. My girlfriend received an upgraded arrangement shortly after with an apology letter from the owner. I can only hope that they will refund my money as well, but as of right now that has not been done.
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