Houston >Rescue Rooter
Great experience! Josh was very informative and friendly. He even went the extra mile to make sure the job was done right.
Thanksgiving Day - water leaking from the ceiling! I called ARS and got help from Kenny that night. The next day Homer K. showed up early at 8 am to repair a leak in the hot water line. He was knowledgeable and went to work right away. I had questions about how much of the line needed to be replaced. Homer took the time to show me the condition of the line and to help me make an informed decision to replace nearly all of it. Then he and his helper (his son) spent the day carefully taking out the old pipe and replacing it. There was only minimal need to cut through a ceiling in one room to get the job done. I was very pleased with work and the timely response on a holiday weekend! Thanks!
Our long time friend the Water Heater had a gas leak and had earned the appropirate nick name. "Dan F" from ARS was honest about the options we had and was sensitive to our pain in hearing how much more water heaters had increased in price since 1994 when ARS had installed our last quality friend the Water Heater. It was not difficult to decide that we needed a new water heater. But Dan's committment to the customer continued. When he removed the new heater from the box, it was dented and without hesitation or excuses he left and got another unblemished heater and still had it installed in the allotted time. This is another reason I readily use ARS.
Came home from a weekend trip to find my sink had backed up. Call 1st thing Monday morning and E. Garza was here by 9:00 and within 45 mins. problem solved and he was gone. I will recommend ARS and E. Garza to anyone.
Homer successfully solved a challenging faucet installation issue that a younger plumber couldn't complete. I appreciate ARS sending him here.
Henry L. was TERRIFIC. Fixed problem on a weekend in short order. Great representative for your company
I have American Home Shield. They referred me to ARS when another plumbing company could not, or perhaps would not, accomodate my schedule. I called American Home Shield this Saturday morning, and a couple of hours later ARS contacted me to schedule an appt for later this morning. Domingo arrived to fix my garbage disposal and clogged drain. He was friendly, professional, and had the job done in about 15 minutes. Yes, I would highly recommend this company. They are in the customer service business, and are happy to accomodate you in a timely manner. I was happy with this company from the start. The lady who called to schedule an appt. and the plumber who arrived to complete the job, were both friendly, and professional, and I felt they cared that they satisfied the customer.
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