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Jewelry >Lord's Jewelers
754 Memorial City Way, Houston, TX | Directions 7702429.781718 -95.536020
Neighborhoods: Memorial, Westside
Terrible experience with this shop.
The said they could make a custom ring 'exactly' like a different ring, no problem. "It's all made from the same molds", he said. I think there is a legal term for promising something you know that you can not deliver.
The first ring was not delivered on time and very, very poor quality...it looked junky, as if it had been done literally by hand....at a preschool. When these problems were pointed out, staff and management was defensive and full of excuses rather than humble and ready with solutions.
When there were problems, the staff and management would dodge calls and not be in the store when stated so that you could come and speak to them in person.
I finally got 'a ring' two months after we got engaged...it's ok. The amount of fighting (and begging, and pleading, and following up) we had to do to get this 'ok ring' is ridiculous. It's 'snaggy', the main stone setting is loose, we didn't care enough to argue anymore though, we just wanted to not have to deal with Lords Jewelers ever again.
Even though they admitted the quality of the ring was poor, and that it was late, they would not provide a refund.
They truly do have an F rating with BBB, and we would of never used them had we researched this well enough in advance. If you are reading this, kudos to you for preventing the same sort of trouble for yourself by doing your due diligence.
They also tried to force us to sign a statement that we were happy with the ring, which was untrue. It also said that we would not pursue litigation against them, which also may be untrue. We had to alter the document, and take pictures of it before signing it because we did not agree to these things. It's obvious why they felt like they needed it.
AVOID AVOID AVOID!
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