Doesn't Recommend

Ifeatu

Joined 2 years ago

Abuse of an elderly woman. Comfort suites 7111 Rancho Mission Drive Houston TX 77083

An elderly 83 year old woman, who was a guest at this hotel, was having breakfast in the morning. She had dry-mouth due to the medication she was taking. She asked for a bottle of water with her meal. She was told to go drink from the fountain. When she repeated her request for a bottled water, she was told the case of bottled water was locked in the manager's office.

While speaking to the manager who was at home on the phone and maintaining that she wanted a bottle of water, the manager threaten to have the police throw her out instead giving her a 25 cent bottle of water. When the manager arrived shortly afterwards, the manager called the police: she said she did not want this elderly woman on the premise. The senior citizen wanted to get her things from the room and the police said if she did not leave immediately, she will be arrested. The elderly woman left the premise. Some other guests had to go to her room to collect her things. This happened before the checkout time which is a violation of the written contract her had with Comfort Suites at check in.

I used to think that Comfort suites was a good hotel but it appears their public relations need a lot of work.

This elderly woman should have been given a bottle of water as she requested even if they had to charge it to her room