Houston >Just Cleaning Co
Don't use them! They no showed and didn't return my calls or emails. Then they charged me a cancellation fee.
NEVER USE THIS COMPANY! They flooded my 4th floor apartment and then refused to pay the damages. I filed a claim with the BBB and I am taking them to small claims court. The CEO Erick Gomez called me and told me to get a lawyer and then hung up on me. What CEO does that?!?! In any job you can get FIRED for that! I was speechless and I will be taking them to court. this is rediculous!
STAY AWAY FROM THIS COMPANY!
STAY AWAY FROM THIS COMPANY!
An appointment was set for Memorial day between 1-5 P.M. they arrived before 10 A.M., rang the doorbell, which nobody answered(my wife was still asleep in bed and I was working in the backyard. Unbeknownst to me, the cleaning person apparently walked in through the unlocked back porch and house doors without me seeing. My wife came out a couple of minutes later frantic that the cleaning person had entered the bedroom and awakened her. My wife contacted Tony and told them that the appointment was set for 1-5 P.M. and that NOBODY had authorization to enter our property before that time. Tony said, "we called and left you a voicemail". My wife's phone was on the kitchen counter and no verbal authorization or permission was given to anyone to enter the property before the previously agreed to appointment time of between 1-5 P.M. My wife asked for the owners name, which was given as Erick. When asked for a phone number, Tony said Erick did not have a phone. Tony called back 2 times trying to get a reschedule and was told no each time and that we would never use this company again. Actions like this could result in somebody getting hur or killed. If I was in bed and was awakened by a stranger, I cannot guarantee what would have happened. I am considering filing trespassing and illegal entry charges against this company!
I only wish I would have done a thorough on-line review of this company beforehand, based upon most of what I have read and the pictures of the supposed "deep cleaning" this company completes, I would have STEERED CLEAR!
Will make it right!. I have been using Just Cleaning company steadily (every two weeks) for almost a year now and have been happy with their service. They use a variety of cleaners so there have been times that I was very pleased and times that I was less pleased with the level of cleaning. However, Just Cleaning company has always been exceptional when it comes to customer service and has, on several occasions, sent out re-cleaners to make the job perfect. They are honest, timely, and professional- assets that are difficult to find in a reasonably priced cleaning company!
Great Service I Use Them Weekly.
Let me start off by saying, I was not bribed to write this request as stated below and second thank god my home and attitude is not as pathetic as the people listed below. This is a service industry, why on GOD?s green earth would anyone clean your dirty house and give you a refund just because you feel you want a refund. You people need to grow up. As for the lady with the really dusty house and streaked floors, thank god I don?t live with you, what a pig. Next time, buy Bona and have the cleaning service use that on the tile and wood floors. It is made for those services. You are quick to write a long letter, try doing some research first. I did before I start my cleaning with them. Okay enough of my soap box. I hate these rating site things. People feel just because it is the internet you can post anything you want. If you actually had to say this in front of someone you would use a different tone and attitude. Let?s move on to why I actually logged on? I wasn?t going to write a review until I read the reviews on here?
I have been using Just Cleaning Co. now for weekly cleanings for a while. I am very picky and not easy to please. I have several dogs that shed several new dogs a day. Out of everyone I called my account manager took the time to talk to me, ?LISTENED? to my concerns about the dogs and the need for a clean home, and even spent 45 minutes on the phone the first go around with me. I mapped out everything I wanted cleaned on what day, when, how, and why. It is very important that my home stays clean. One of my dogs has a compromised immune system so cleanliness is vital to her survival. On the second call when we talked about pricing we spent another 30 minutes re-working out the details, line by line. How many cleaning companies are willing to do that for you? None, they all want to send you their materials on what they clean and their break down. What a cock of crap on them. Then we talked about if I wasn?t happy with the cleaning what would happen, they would send someone out and make it right. Sounds like good business practices to me. Then my account manager allowed me to have the cleaning person come out on a couple of Saturday?s first so I could get comfortable with them and see how things went for them being around dogs in crates. I know from past experience that it isn?t easy finding someone that is comfortable in a home for multi dogs, so I needed to be sure this would work. Just Cleaning Co. had no problem giving me time to get through this part of the process.
The cleaning days have come and gone and let me tell you, I have not regretting my decision with this company at all. In the past, I have had services where the maids have banged up my walls, floor boards, stolen from me, broken things and then cleaned half assed like you would not believe. Since my person has been coming in it has been great from day one. They have been consistent and fast to my amazement. The first time they cleaned I t
Worst cleaning job ever. Worst "cleaning" job I have ever seen, and I had the pleasure of experiencing it twice, so it was not a fluke. The first time was so bad (I paid extra for "deep" cleaning), that they had to send someone out to reclean on another occassion. Beware--there are NO refunds. The first time, there was a wad of hair left on my vanity that they must have deposited there after wiping the bathroom floor? So disgusting. There were water spots from glasses on glass table tops, so I know they did not even wipe the table down. The cleaner only stayed a couple hours, which is ridiculous--you can't "deep" clean my entire house in 2-3 hours! When it's done properly, it takes 5-6 hours. I too experienced the grimy film left on granite surfaces. The products this company uses are awful--they smell bad and don't do the job. This time I saw the lady spraying the tub rather than scouring it. Who does that?!! This is a horrible company. I will never use them again and would never recommend them to anyone.
worst company ever!.
After having a terrible service and a item ruined in my home I tried speaking with a customer service rep. They never called back so I contacted the sales rep that signed me up, whom was no help either all he did was shift the blame around. Then I actually got to speak to the supposed owner/ceo whose choice of vocabulary was to tell me to basically like it or live with it. Good grief!!
So I found that when you are unhappy with the service and the company doesn’t do what they said they would do for the services all you have to do is call your credit card company and request a charge back. SIMPLE solution. You explain to your credit card company the information you receive on how they will service your home and when they did not perform the services agreed upon you can actually charge back the full amount. After the charge back, the company has a time frame to respond and when they don’t the charge falls off. But hurry, don’t let time lapse on you in reporting the charge back, we as customers only have a certain amount of time to request the chargeback. Don’t let this company take your hard earned money and run.
Here is some more info on chargebacks. blog.unibulmerchantservices. com/visa-chargeback-reason-codes-and-time-limits/
I wish I could rank them 0!!!!
I agree 100% with the previous review!
***THIS COMPANY IS A JOKE AND A SCAM AND A RIPOFF***
I REGRET the day I EVER decided to try them out. This was the WORST cleaning I have ever experienced.
I have been using cleaning services for 7 years and I have NEVER had this disrespectful, unclean, discourteous service ever!
Eric "the owner" is a freaking JOKE and threatened me and double charged my card because he said "I wasn't being fair to him"
The WORST most overpriced NON cleaning "experts" ever!
Eric, "the owner" had the nerve to tell me "your standards of cleaning are too high"
Wanting my tile swept and mopped is too high of standards?
Wanting my faucet cleaned off is too high of standards?
This is the email I sent Arnell, "the manager" after my "deep cleaning" that costs me $200:
I would like to discuss with you the disappointment I have from my first service with Just Cleaning which was a deep cleaning and performed by Lupe on 2/5/11. Although, I was given a discount and paid for the deep cleaning I expected superior service and cleaning from you all. Sadly, I returned home with my husband to be displeased with the cleaning. Not only to mention my initial appointment was set for Friday 2/4/11 between 1-3pm arrival; due to inclement weather you all closed down which was fine with me but NO ONE called to let me know that you all were closing. I ended up calling in wondering if you all were coming only to be told that I would have to reschedule because you all were closing. I understand closing but I don't understand no one giving me, the client, a courtesy call.
Onto my disappointments with the cleaning:
1. My husband (who has no cleaning or maid service preferences) entered our home and said "Did she even mop our tile?" Being that majority of our 2000 sq ft home is tile it draws attention quite quickly when its not clean. We both noticed a streaky, filmy layer over the tile and in certain areas it looked as if it hadn't even been mopped.
2. I could tell she did dust which I wanted BUT there was dust particles hanging on my wall and on my couch which I assume most likely fell when she was dusting the fans, ceilings, etc.
*Note* regarding the "dusting" done: it appears that she dusted with a dirty cloth or duster b/c there was dust and film like lint very noticeable on my table in our entry way, my formal dining table, the living room table, the oven, and my bar area.
3. The oven looks like she did not clean the surface thoroughly because there is lint, piled dust, film, spots and overall doesn't look clean and appears streaked with a dirty cloth.
4. My formal dining table may have been dusted but if it was the table is still extremely dusty on the glass top and its very noticeable.
5. In the living room our area rug was not vacuumed completely and there were areas that still had dirt that needed to be vacuumed.
6. My shower still has the soap scum that I was assured you all had the chemicals to remove, I was assured repeatedly when I scheduled you all could handle my shower door.
I took pictures of EVERY single thing in my home they did NOT clean!!!
They were going to charge me for a "regular cleaning" instead of the deep cleaning and send someone back out to clean my home right.
They sent another lady out to my house 2 days later who couldnt speak english but did manage to at least mop my floor and clean the toothpaste off my faucet not to mention she BROKE my master garden tub and it has been FULL of water for the last 3 days!!!!
After several back and forth conversations with Eric, "the owner" he charged my card again unauthorized and when I called him to confront him he said "Get a lawyer lady and sue me"
They NEVER credited my bank account back for the credit they said they would give me!
STAY AWAY FROM THIS COMPANY!!!
WHAT A JOKE!!!.
First of all if you see ANY good reviews on these rating sites its because they bribe people to post positive reviews. After my first cleaning I receive this email with links to every review website known to man.......
"Thank you for letting us come into your home and clean in the past! I would love to schedule something for you again in the future, if it’s not already scheduled! However, before you do, take a moment to give us a review and we will give you a discount on your next cleaning!
I have provided some links to make it easy to post the review. If you post the review on Google, we will give you 25% off your next cleaning. You do need a GMail account to be able to post onto Google.
If you go onto Yelp, City Search, or other various review sites we will give you a 15% discount. Also, if you have a Facebook page, like us and you will be entered into our various drawings for free month’s of cleaning or one time cleanings. Write a review on Facebook and we’ll give you 15% discount on the next cleaning we schedule.
Please reply to my email with the link to your review, so I can be sure the discount is applied to your account. When you are ready, give me a call and I can schedule the cleaning for you."
Thanks Just cleaning company I certainly did put those links to good use :-)
Now on to the Review -
I have NEVER been treated with such disrespect in my life! If you have time and money to waste then be sure to hire this company. I've had a lot of cleaning companies that didnt do a very good job but this one takes the cake!
On my scheduled cleaning day the cleaners did NOT show up even after I took off work to be there to let them in. When I called and spoke to the dispatcher she promised to have a crew of 2 ladies out there the very next day so again I took time from work only to have 1 lady show up to clean a 2300 sq. ft. home. It will take her all day to clean my house....RIDICULOUS!! So when I called the company at 8:45am the their answering service told me that they are gone for the day and wont be returning until monday. WHAT??? So they send people out to clean and yet they cannot be reached if there is any problems? What kind of a business does that?
So after leaving a message for Eric, the self proclaimed owner and "CEO" (what a joke) He finally called me back and after telling me that he is not about to clean my house for FREE by sending out two ladies (even though that is what we agreed upon when I signed up for service) I was instantly put off by him. I told him that I never expected to have my house cleaned for free even though I pay over $100 for them to do it he began to cuss me out, tell me that he doesnt need my business, and that he has offices all over texas and plenty of business without me. Seriously?? Thats how you treat a single unsatisfied customer?? Clearly he must get a lot of complaints and he cant handle it so he just snaps whenever anyone complains. Do yourself a favor and hire a different service, any other service would be better than JUST CLEANING COMPANY!
This is a great cleaning service. I leave my HUGE german shepard in her kennel and the maids have never had a problem with her crying all day. Also, they do unexpected things like take water glasses from upstairs down to the sink and wash them. Each time I get a different girl, but shes always better than the last.
This is totally worth the $ and I love coming home to a neat, clean house!
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