Pearland >Automotive Sales & Services > Auto Max Automotive
DO NOT GO THERE! unless you like being
over charged and not offered part and labor warranty as per their policy. Tonny is the most untrusted person, arrogant and ignorant. The labor charge is $99/hour and is not included in the total estimate. You are told by Tonny only how much the parts will be and you are left to discover at the end that you have to pay at least double after the labor is added. Also a "supply fee" of about 7.9% is added to all bills.
If you like to be cheated and overcharged, go there. If not keep out.
I had an awful experience at Auto Max. The gentleman at the front desk lied to me twice in one encounter. This is not a place of high integrity. I will never take my vehicle here for any service again.
This is the only place I bring my cars and the only place I ever recommend to anyone! It's covienient and quick, and they will give you a ride home! If you go there ask for TONY. Honestly he is the only reason I even go there. I refuse to work with anyone here or any other auto shop. He knows what he is talking about and will always try to work with you. Recently the spark plugs broke on our f-150 and and apparently they are extremely hard to fix and very expensive if they break. My husband insisted I call around and check prices and AutoMax still came back cheaper.(Honestly I would have taken it to automax regardless of the price)Tony personally supervised the job and i'm so grateful for him. I'm sure anyone else would have ripped us off, but not him. He is an honest and straightfoward guy who wont try to screw you. That's honestly hard to find. I would and do recommend this place to anyone and everyone I know!
This place is a rip off. Im a female that was having immediate car problems. I stoped here because it was the closet shop around me. Walked in Tony sitting behind the desk without a smile on his face just nonchalant.(Iknow good customer svc when i see it because i am a local business owner) Told him my problem & before my car was even diagnosed he started telling me major issues. They diagnosed my car & told me i had multiple problem & it woud be $1200. I decided not to get my fixed there. I took it else where & come to find out it wasnt the problems he diagnosed. After all said and done my car only cost $400 to get fixed. Tony/Automax is shady & i wouldnt trust them one bit.
Very happy with service. Always a chore for a woman needing car repair. Staff is helpful and treat you with respect.
I have been coming here for over a year now, and the quality of services rendered & customer service has declined more and more each time I return. The ONLY exceptional thing about this business is the employee named Arthur and the fact that they offer payment plans. Arthur is always courteous, helpful, and straightforward; the other employees are trash. If it wasn't for Mr. Arthur and the payment plans, I would have stopped bringing my vehicle here a long time ago. Although these things kept me going back for a while, they simply aren't enough to keep me coming back. I will NEVER come here again, and I DO NOT recommend anyone to do business here.
The owner is a liar and will say anything to gain your trust. The staff is rude.These people are thieves. Whatever you do, make sure you keep receipts and records of the work you have done on your car. They like to sneak in extra fees. I'll be taking them to court.
Best Auto Shop Ever. I was referred to automax by one of my co-workers so I called them about my Landrover that I had already spent several thousands of dollars on already but yet it was sitll not working. I spoke w/Gary who asked me what was going on with it, I explained all I could and asked if the could tow it into there shop. Not 10 mins after hanging up with Gary the tow truck was at my garage. A couple hours later I received a call from Gary explaining everthing that was going on and what it would cost and he was very kind and very helpful in this process. I agreed to the repairs and a couple days later it was ready for pickup. Upon pickup the young man at the desk was very helpful and very personable. I have since had to take my truck back to them for other problems not related to the previous and have received the same great service. I have recommended Automax to all of my family and friends and I refuse to take my truck anywhere else at this point. This will be my mechanic shop of choice from here on out. Great job you guys and keep doing what you do best.
Worst customer service ever. I took my car to automax for service. Tony- who claims himself as the owner was very rude. I waited for at least 10 mins watching him clean his desk before he asked me if I needed help without raise his head. I told him I need oil change and he said 1.5 hr wait. I asked why so long he shrug his shoulder and I asked if it will be better if I went back with an appointment and he said " it is up to you, whatever you want to do.". At that moment, the technician handed him some paperwork, i heard him saying that is not right and should add more money to it. The 2nd guy said he thought it should already included but he said "let me take a look and add some." After I hear this, I asked my keys back and left. Will never go back even it is free-- since they are, at least Tony, the owner, is not trustworthy. Also, they only has one technician there.-- maybe the nice ones left?
Bad customer service.
I took my car to Auto Max on Shadow Creek Pkwy for a smog check. Their customer service was SPEECHLESS and IMPRESSIVE.
After asking for my papers, the person behind the desk just left me standing there until I asked whether or not I could sit down and wait in their waiting area. The waiting area was nice with a TV and sofa, but unless you're a heavy smoker or you want to test how long you can hold your breath, then welcome, because you can smell the smog all over the place. After the work was done, the person behind the desk called me "the owner of .... car" while he held my papers with my name on his hands. Was it hard to call out the customer's name that much? Was it hurt to call the customer's name with a respect manner? That person took off after receiving my payment and forgot to give back my key until I called him and reminded him that. He gave me the key without saying any apology. I checked my papers and the car insurance paper was missing, so I asked him about it, he told me it was in the glove box. Ok, I went out to the car and check the glove box carefully to make sure it was in there, and turned out that it was not. So, I went back to that person, he looked at me in the eyes and said slowly, making sure that I would understand his English completely, that if I wanted my car insurance paper, I had to call my insurance company and they will verify and send me the paper. I had to remind him that I gave it to him earlier when he asked for papers, and he hadn't given it back to me yet. Well, this time, that person went back to the garage and went out with my insurance paper, and he said, "it's on the clipboard". And he handed it to me WITHOUT ANY APOLOGY again. There were 2 more Auto Max employees, 2 mechanics personnels, and 3 customers in the room at that time, and everyone just looked at me like I was from Mars.
Such an AWFUL and DISRESPECTFUL customer service!
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