19075 Interstate 45 S, Shenandoah, TX | Directions 7738530.181990 -95.450067
Unsatisfied Customer!!! – DO NOT BUY YOUR DRESS FROM THIS SHOP!!!!– They are not honest, double talkers, ZERO Customer Service or Accountability
First visit to shop was great. Owners were out going and friendly. They are supposed to be the expert so when Laurie measured me and recommended a certain size dress of course I agreed. Once I purchased my dress and paid $1000 to Laurie & Christine (which was $500 more than what I planned to spend) the owners completely changed their attitude and showed their true colors. They never called me when my dress arrived, I had to call them and they told me it had arrived the week prior. They said there was No need to come try the dress since my wedding was 2 months away and that Mary (their tailor) does not alter dresses until about 3 weeks prior. I made an appointment anyway to try the dress only to discover it was over 5 inches too small and wouldn’t even close. I ordered a white dress and while Laurie was attempting to fasten my dress she stated it was difficult due to a cut she had on her finger. She then said it was starting to bleed and she needed to get a band aid. I turned and looked to see that my brand new $1000 dress had blood on it and Laurie did not even say a word. The next day my parents went to speak with Laurie and she said she had removed the blood from the dress and that she told me to order a larger size dress which is complete blasphemy!
When I went 4 weeks later to try my dress on with Mary the blood was still on the dress! I told her I was appalled she would let blood sit on my dress for a month after she told my parents it was off. Her response was, “It is half off!” Blood on my $1000 white wedding dress is disgusting and unacceptable to me; I guess I am just a crazy bride. For the rest of the fitting Laurie kept her back to us and never looked us in the eye. When my mother told her she had not even apologized to us, Laurie said, “What do I need to apologize for? Your daughter is just upset her dress doesn’t fit.”
At this point my wedding was 1 month away and she already had our money and knew we were stuck. Mary (tailor) then stated, “You don’t have to be here, you can go some where else to have the alterations done.” We never had even met Mary and had no issue with her at this time. We ordered fabric for a corset and it took over 1 ½ months to arrive which we had to pay for even though the dress size ordered was wrong and Laurie got blood on my dress. The fabric was about $25.
All this on top off Laurie refusing to order my veil when I asked her to, she told me I needed to wait to see how my hair looked. (Isn’t it the consumer’s choice when he/she wants to buy)? I had to force her to order my shoes which she insured me I could return if they didn’t fit. When the shoes came in she denied that she said I could return them and made me pay a $25 return fee. Mary (tailor) gave me attitude on several occasions when I made critiques of her alterations. She said I was being “too judgmental.” It’s only my wedding day, right? Mary put in a “dart” in the front bust area that completely ruined the front of my dress which she never told me there was any risk of damage. Laurie (mother) was never at the shop again for any of my fittings. Her daughter Christine never greeted us when we came into the shop. It was like we didn’t exist.
$1000 dress, $400 alterations, $20 return shoe fee, $25 fabric fee, HORRIBLE CUSTOMER SERVICE. I dreaded going into the store every time I had to go. Not the memories I wanted for my wedding dress!!!
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