Massage >Just Relax Massage Therapy in The Woodlands
5 Grogans Park Drive Suite 200, The Woodlands, TX | Directions 7738030.127440 -95.457972
There is not a low enough rating to give to this pitiful establishment. I received a gift certificate from my husband for Valentine's day. When I called to make an appointment, I was informed that there would be over a month long wait before I could get an appointment, should have been my first warning sign. When I got my confirmation email, I noticed that the appointment had been scheduled for the wrong date. I immediately called back to have the error corrected and was told that I was wrong and had asked for the wrong day, which I knew to be completely wrong because I had asked for the one day that I have available every week. This should have been my second warning sign. Then today, the day before my appointment is supposed to be, I get an email that "due to a recent schedule change" they are no longer going to honor my appointment time. I call in to try and determine what is going on and am told that I am supposed to have another extensive wait before I can schedule another appointment. The lady that I spoke with was very rude and unprofessional. Thankfully, my husband will be getting a refund for the gift certificate, since it wasn't bought through Just Relax, so I can take my business elsewhere. I highly recommend that you not waste your time or money on a company that has no customer service and is unbelievably unprofessional.
CAN NOT EVEN SET AN APPOINTMENT. First I want to say that I never take time to complain about anything, but the level of service I have been provided this last week from Just RELAX MASSAGE. Has been frustrating!! It is beyond my understanding how I can call to set an appointment for services I already paid for through GrOUPON and can not get an appointment booked for over a week. Let me share my experience I’ve had. I called last week to set an appointment for a couple massage and facial package for two. I was told I would receive a phone call back to confirm a time for my appointment request. I DID NOT GET A PHONE CALL BACK. I called the next day, and I was told that the person who set appointments was out for an emergency. That someone will call me tomorrow. Okay! AGAIN NOBODY calls me back. Here it is a week later and I call today and the same response was given. “I’m sorry I can not set an appointment for you the person who set appointment is not here. ” ARE YOU SERIOUS!?!? At this point, I just want my money back. If I can not even get someone to call me back for appointment. What type of level of service will I receive for a massage and facial? This has been the worse experience I had with a so called “SPA”
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Just Relax Massage Therapy in The Woodlands on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.