Doesn't Recommend

napmcw

Joined 5 years ago

Not Pleased with Hallmark. Overall we have not been pleased with our experience with Hallmark. We signed up for their Essential Service Package which included two routine HVAC maintenance visits to our home, once in the fall to inspect and clean the furnace and once in the spring to clean air handler and compressor/condenser and inspect to make sure all was in working order. Over the span of three years and with the exception of our first service call, every technician tried to sell us a new HVAC unit claiming everything from the evaporator coil was leaking or that the compressor was on its last leg and needed to be replace or that the furnace blower motor was badly rusted and not working properly. Both the AC and the heater worked just fine, without any issues during this time. With each visit I would tell the tech that we would only replace the AC when it just stopped working. This summer when our AC started to not cool as well, I called Hallmark to look at the system and finally I called another company to get a second opinion, something I wish I would have done much sooner. The Hallmark tech told me the unit was finished and needed to be replaced and the second opinion company told me that everything looked in working order, the evaporator coil was not leaking, the unit just needed Freon service and needed to be cleaned (something that should have been included in the bi-annual visit from Hallmark but wasn’t accomplished). Not one service technician from Hallmark checked the Freon in 3 years. Sure enough, once the Freon was added the unit started cooling like it was brand new. I did make the company aware of my concerns that their techs never made an attempt to check the Freon but rather tried to sell me an entire new system and I also made the company aware of my concerns that the equipment was apparently in full working order, unlike what their technicians had said. In their defense, the manager offered to come out and look at the equipment and refund our $175 but I declined the offer as I did not want anything to do with them anymore. After this experience, we will not be using Hallmark.