Houston Euro Collision

Doesn't Recommend

Jose A.

Joined 1 year ago

Stay Away. Stay Away. Don't trust them with your car. They come up with random BS excuses. You'll get delay after delay after delay.

DON'T WANT TO WAIT MONTHS FOR A SIMPLE 5 DAY REPAIR?

THEN DON'T WASTE YOUR TIME OR MONEY HERE!

95% of the time your car is going to be sitting there wasting away.

Find somewhere else to take your car to. Please.

Doesn't Recommend

herrooo

Joined 2 years ago

Houston's least professional.... Houston Euro Collision was recommended to me by another reputable auto shop. I also took the time to read all the reviews and decided I would take my car to Houston Euro to get front bumper work done. Boy was that the worst decision ever! These guys kept delaying on my car and came up with excuses after excuses. First, they received the wrong parts causing another week's delay. Then, an employee accidently scratched the bumper while putting it back on and so they had to repaint it resulting in another week's delay. Each promised delivery date came and went with yet another excuse.

After almost a month and more out-of-pocket money spent on rental car than cost of repairs, Houston Euro agreed to repaint my rear bumper at no cost as compensation for all the delays (and lies?) Ok, that' better nothing, right? Wrong!! They screwed up on the rear bumper multiple times as well - they told me they had to fire the employee that messed up the paint job on my car and so it was going to be another few days!. After more than a month in their incompetent hands, my car was deliverd late Saturday afternoon and they hadn't bothered to wash the exterior even though it was very dirty as it had rained the day before. It was obvious someone had a picnic in my car as I found french fries and pickle under my seats, a huge greasy thumb print on my rear-view mirror, and ketchup/grease stains all over the interior controls, steering wheel and dashboard! The foreman told me to bring it back to the shop the following Saturday for a full detail, but when I called in to confirm an appointment, he simply said he was too busy and would call me back to schedule at a different time....and that was the last I heard from him.

Oh, the first day I received my car I noticed the ambient temperature was reading 150F so I brought my car in to shop and they found that Houston Euro had placed a tape over the whole that allows air to flow to the temperature sensor causing the sensor to read engine temperature instead of ambient air. Did I already mention incompetent in this review?!?

While all this was happening I tried to get the owner's contact information but the foreman refused to provide. I also requested the owner to call me but never heard from him/her. Obviously the owner has no interest in how his/her business is doing.

If you read this review and still decide to take your car to Houston Euro Collision (including all the dealerships that outsource body work to these guys), be prepared for the worst experience of your life!

These guys get 1 star from me only becuase a rating is required to post this review, otherwise I'd give them 5 negative stars if there's such a thing!!

Recommends

Kimmylo

Joined 3 years ago

Save My Holiday!. During the Thanksgiving Holiday, i got in a car wreck while my car is being fix , i was able to rent one of their Loan Cars, Malibu 2007 , to be able to visit my family in California. Thank You Houston Euro Collision

Recommends

SYLVIAALDRIDGE

Joined 3 years ago

RENEE LIMON IS THE GIRL FOR ALL YOUR AUTO NEEDS!. RENEE LIMON IS AWESOME, HER CUSTOMER SERVICE CAPABILITIES WILL BLOW YOUR MIND AWAY. SHE HAS ALWAY GONE ABOVE & BEYOND TO HELP ME & MY FAMILY. CALL HER 281-777-1965.

Recommends

rosie4

Joined 3 years ago

Wonderful Body Shop. Houston Euro Collision is honest, affordable & extremely friendly. I can always count on Renee to fix my car with Precision & a lot of care. I just love her great smile & wonderful positive attitude. If you are looking for a real honest Auto Shop well Houston Euro is the place to go call Renee at 713-785-1425

Recommends

Nancy2012

Joined 3 years ago

Great Car Center. Houston Euro Collision is very informative when it cam to my repairs. The quality of work was superb, and the Staff AWESOME!

Recommends

JLynn78

Joined 4 years ago

Highly Recommendable. H.E. Automotive is wonderful, I had a noise on my BMW & every where I went the so called mechanic never heard it. When I went to H.E. Automotive, not only did they hear it, but they fixed it!! you guys are the best!!

Recommends

bobbyGould713

Joined 4 years ago

great place. Houston Euro Collision is an awesome place to take your vehicle. I was recently in a major accident and the girls up front were so sweet & friendly. Jorge the Body Shop Manager walked me through the whole process and kept me inform the whole time. The repair itself was amazing my Mercedes looked wonderful and drove great. Kudos to Houston Euro Collision for the great repair on my car.

Recommends

marilopez

Joined 4 years ago

honest bodyshop. Houston Euro worked with me to get my car back in pre-accident condition. I was very happy with the time frame and price since I am a college student and, on a fixed budget. The technicians were very informative and nice. My Toyota is even better then I remembered before the accident. Thanks Houston Euro Collision!!!!!!

Recommends

bettyfish

Joined 4 years ago

great place. When it comes to customer service... Houston Euro Collision has it hands down. Sharon & Renee are SO friendly & nice. Mechanical, body & paint are there specialties. I see my friends every 3000 miles for my oil changes and coffee is always fresh & served with a smile.Houston Euro is a very good old fashioned neighborhood mechanical place.