Houston >Personal Services > Universal Carpet Cleaning
3830 Villa Glen Dr, Houston, TX | Directions 7708829.882263 -95.462947
Mon - Sat 9 am - 5 pm
Neighborhoods: Greater Inwood, North
DO NOT USE THIS COMPANY!!!! I advised Jimmy that I was in a different city and wanted to get the carpet cleaned before I move in. I had my mother meet him at the house. My appointment was from 1-3, he arrived early around 11am. She wasn't expecting to be their that early. He got aggrivated because he had to wait on her as if it was an inconvenience for him. He then went in to check the house and wanted to charge me $80 more. My mom said no problem she would pay the difference. He then had an attitude and said that he wouldn't clean the home because I didn't tell him the condition of the home. Again, I am 300 miles away and can't see the carpet.
Basically he was rude, unprofessional and cocky. He didn't do the work on my home, and I don't recommend him for future services. He currently has a Living Social Deal going. Don't use it, he will upcharge on the price!!!!!! Get a real professional.
Universal is GREAT! – Jimmy made me look like a hero to my wife for booking him. PERFECT job and a great pro attitude too...
Will definitely hire in the future! – I had a couch and loveseat that have seen better days but thought cleaning may breathe a little more life into them. Based on the reviews, I called Jimmy at Universal. He quoted me a price that had no hidden fees in it, and made the appointment.
Upon checking out the furniture, he said that he would not be willing to take my money for the job. As I said, they were old and dingy. He said he would not feel right about taking money when he could not guarantee them looking any better than they do now.
I did not sense any negativity about his explanation. I knew my furniture was pretty grim, and he merely delivered the last rites. I appreciated the honesty, which is rare to find in any business these days.
Even though the job was not done, I consider this a positive experience. I decided that I would take that savings and shop for new furniture but will definitely hire Jimmy to come clean the carpets in the future.
Do not use this company !!!!! – This service call was the worst experience ...... I bought the groupon and needed extra things done including cleaning a large rug. Jimmy lacked any customer service skills or qualities of selling me on his capabilities. He was very hot headed and made me feel like I was wasting HIS time. He was shady on pricing and end the did not finish the job he quoted.
Very disappointing and makes me re think hiring anyone to come into my house. If you bought the groupon ... Good luck and don't get anything extra!!!
TERRIBLE customer service. – Last week, I made an appointment with Universal Carpet Cleaning for Saturday, February 25th. I attempted to make the appointment online through their website but never received a call back, so I called the number and spoke with someone (James, apparently the company owner) and explained that I'd found them online and wanted to make an appointment. He asked some rudimentary questions but seemed like I'd interrupted something, and I ended up volunteering most of the information normally required to make a carpet cleaning appointment. Red flag #1. Red flag #2 happened when no one arrived at 10 am on Saturday, and I had to look up the number to call and confirm that the appointment had been made and that someone was on their way. James (Jimmy) answered and said he was on my street and had called and left a message for me at some other number, but had no idea what that number was. I explained that I hadn’t received a call. I guided him to my house and he came in, started looking around, and promptly announced that “he charges extra for dirty carpet.” Now, before I address that, let me explain that my carpet is an oatmeal colored Berber, and is probably about 10 years old, but it’s not filthy by any means. I don’t have any Koolaid spilling toddlers in my house, and no dogs. My carpet was steam cleaned by Sears within the past year (and they were pleasant and did a pretty damn good job, I might add. When I stated to Jimmy that I was expecting to pay the $129.00 he had advertised on his site for my very small house, which included 2 small bedrooms, a short hallway, living room/dining room combo, and tiny office, and that I wasn’t expecting the carpet to look brand new by any means, just clean, he said the following: “ I explained on the phone that I charge extra for stains.” I said, “Yes, but I don’t have any stains. Look around.” Jimmy’s reply: “I charge extra for dirty carpet.” At this point, I was pretty annoyed with his general rudeness and crappy attitude, so I answered with “Well, how often do people call you to do CLEAN carpet?” That’s when he said that he’d pass on my cleaning and left.
Needless to say I will be going back to Sears for my carpet cleaning. Don’t do business with this guy unless you want to deal with a rude person who will show up at your house and attempt to jack you out of more money than you originally agreed to just to do his job, and then refuse to do it when you don’t agree to his scam.
Highly Recommend Universal Carpet Cleaning – I called Universal Carpet Cleaning to come clean our carpets and treat them for pet odors. I spoke to Jimmy who was extremely polite and professional and he showed up promptly as agreed.
Upon arrival to our house, Jimmy went straight to work diligently and professionally. The service and results were fantastic. Jimmy was so courteous and took the time to discuss his cleaning process with me in a very caring and genuine fashion. He let me know that if there was any problem to contact him immediately and he would come back for any reason.
Overall, I give Universal Carpet Cleaning an A+++ I recommend Jimmy and his cleaning services to all.
Excellent service!!!! – I had previously made an appointment with another carpet cleaning service that was over 2 hours late before finally returning my call 3 calls, only to let me know that it would be another 2 hours before they could get to me. I was pretty upset, and was in no hurry to deal with this again if I made another appointment.
A friend referred me to Universal Carpet Cleaning, and told me Jimmy would be professional, and would take very good care of my carpet cleaning needs. I called Jimmy, and he schduled me an appointment for 2 days later. Not only was he on time, but he called to inform me that he was on his way. Jimmy was courteous and professional, and made sure that I was happy with each room before he left. You can't beat the service or the price!!! I will definitely use Universal Carpet Cleaning in the future!
Forget replacing the carpets... – Jimmy Rivers definitely knows what he's doing. He's a little rough around the edges, but he is a real pro when it comes to getting tough stains and smells out of carpets that are 28+ years old. I know, I know. I should have replaced the carpets, but after seeing what he did, I didn't need to.
What a Unbelievable improvement! – WOW! I thought there was no hope for our old carpeting - stains from raising 3 boys, cats and dogs!
I am so very glad that I switched from the "dry" style cleaning. We were getting our carpet cleaned by a franchised company, and for a lesser fee they'd come back anytime we wanted within a year, but after Universal Steam cleaned our carpeting - - I can confidently tell everyone - UNIVERSAL'S SERVICE AND QUALITY OF THE WORK CANNOT BE TOPPED! We will always call Universal from now on!
The owner is a honest, experienced and proud person - Quality of his work and Customer Satisfaction are priority that make his company special!
Great Job and Honest Prices – Our carpets had not been cleaned since they were installed after TS Allison, 10 years ago. Universal did a FANTASTIC job steam cleaning our berber carpets. Would highly recommend Universal Carpet Cleaning to anyone. Honest prices, professional workmanship, No hidden costs. We will definitely use Universal again.
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