Shopping >Sicola's Florist
DO NOT USE THIS FLORIST!!!!!! My boyfriend ordered these on MONDAY to get delivered on Valentines day THURSDAY they didnt get delivered when they called me after work to "appologize" I told them I still wanted them delivered but I did not work Friday and to bring them Monday - they still DID NOT LISTEN and brought them Friday and tried to call me, I had them re-delivered Monday but instead of 12 red roses like my boyfriend ordered I got 8... what a RIP OFF!!!!!
LONG STORY SHORT: Branded as a
1-800-Flowers, but will not take 1-800-Flowers promotions nor coupons; Horrible in-store service; Fairly expensive; DID NOT DELIVER FLOWERS ON VALENTINES DAY TO A LOCATION RIGHT NEXT TO THEM! If you want the details, you can read them below.
I don't even know where to start with this place. I went to the Westheimer location of Sicola's, which is branded (theoretically) as 1-800-Flowers, because I had received a coupon for 15% off on flowers on in-store purchases only the last time I shopped for flowers. I specifically chose this location because it is RIGHT NEXT TO my girlfriend's workplace. This will become relevant in a second. Anyways, the few times I've shopped for flowers in-person, I've received some sort of advise on what to pick, but here, I was just handed 3 different books and had to figure it out on my own. No big deal, but not the usual service I'm accustomed to. About 20 to 30 minutes of looking into these books, I chose a floral arrangement that was about $110, but somehow did not contain a dozen roses. I asked to add the extra flowers, which resulted in about 10 minutes of discussions amongst the employees whether or not it could be done. We cleared the hurdle of the extra flowers, and it was time to pay. When I presented the coupon from 1-800-Flowers, the manager just screamed at the employee "NO" and walked away. The employee was confused and went and talked to the manager, who continued to be brash and uncomfortably rude for my taste. They then proceeded to get on the phone for about 10 to 15 with God knows who to check whether or not the coupon was good to go. The verdict was that because they are a "boutique", they did not accept the coupons from corporate. I'm not sure what that really means, considering their entire store is plastered with 1-800-Flowers branding as is their printed receipt. At this point, and about 40 to 50 minutes in, I wasn't going to try to go through this ordeal somewhere else, so I decided it wasn't a huge deal and forked over the $150, including tax and delivery (next door). I specified that the address was right around the corner, that it was a business and that I wanted the flowers delivered in the morning.
On Valentines day, I had to travel outside of the state, and was unable to find time to call the store to make sure everything was OK. When I got home that night and asked my girlfriend if she had liked the flowers, she asked "what flowers?" I was a bit confused as to what she meant at first, but it became apparent that she had not received flowers that day, nor a call, nor an e-mail about them, making me look like the most inconsiderate partner in the world. Thinking I could still salvage the situation, I called the store (since it was still opening hours) and asked what had happened to my order. Not only could they not find my order, nor give me any explanation as to what had happened, but when I said I could come by for the flowers if they could get them ready, they said they would not get a bouquet ready, because they only take orders there and send them off to "dispatch." Who? I thought they were a boutique? Anyways, they said that when they "figured out" what had happened with my order, they would give me a call to see what I wanted to do about it. My options were to get a refund or get them delivered. When I asked when that would be, they said they could not tell me for sure, but definitely not tomorrow (the day after Valentine's day). Needless to say I will be getting a refund and never stepping foot in Sicola's nor a 1-800-Flowers.
Very creative, great work!.
I had a great experience today with Sicola's Florist. For my grandparents' 50th anniversary party, I needed to have corsages made with a very specific silk flower included. I explained to them what I was looking for, and which parts of the silk flower I wasn't crazy about, and just left them to work some magic. Not expecting miracles, when I came back just a few hours later I was beyond impressed. The florist had matched my cake perfectly in style and color, and even concealed the ugly part of my silk flowers with some gorgeous small flowers. Very creative, and with extremely little notice. Thank goodness I live close, because I will come back here the next time I need flowers.
Also, one of the arrangements in the cooler was a puppy made out of flowers! Adorable!
THIS OWNER IS A JOKE. THE OWNER OF THIS JOKE OF A PLACE IS SO BEYOND RUDE. ITS SO SAD THAT SHE IS REPRESENTING 1800 FLOWERS. I HAVE CONTACTED 1800 FLOWERS AND WILL MAKE A COMPLAINT THROUGH THE BBB. YOU PUT TO SHAME MINORITY OWNERS. YOU WONT MAKE IT WITH YOUR ATTITUDE.
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