J & K Electronics

11/13/09

Happy for Suzie, BAD for me !

by glenn tomblin at Citysearch

No stars. Took $300 of my money to "order parts" for my 4 yr old 50" Samsung. 16 days later I called to see if they were 'ever' coming back. Oh, sorry, the parts are here. Have no idea why someone has not been back to you. We'll be out tomorrow. We'll call between 9am and 9:30 to let you know what time. OK..I'll stay home. At 10:30 I had to call them. No one has called. Held for long time. Oh, somebody messed up and scheduled you for tomorrow. I have oral surgery tomorrow. You said today. Held again. Sir the technician will be in your area 'today' so if you can be home between 4pm and 7pm, he will be there. Fine. Here's my cell and my home numbers. I leave work at 3pm...remember I had not gotten there after 11am waiting for them. I come straight home. Waited from 3:30 p.m. until .........all night, an nobody ever called me or showed up. I left a message for them at 8:30 p.m. Not even the courtesy to call me. Ruined my entire day. Set is still not fixed. They still have my money, and now it's another day later.

I'm still waiting, and I am MAD. Service ???What's that at J&K. (PS..they were recommended to me by the Geek Squad at Best Buy) Good luck with that folks !!

• Pros: On a scale of 1 to 10...I rate them a (minus 20)
• Cons: Horrible response

09/06/09

GREAT SERVICE

by SUZIE at Citysearch

was totally panicked when my 2 year old tv died at 2 in the morning. After reading several negative reviews of several tv repair companies, I was daunted by the task of finding a reputable company to come and repair my beloved television. I spoke with Samsung (the manufacturer of my tv) as well as other local and national companies in addition to j&k electronics...j&k Tech got back to me first (I left a message at 2am and they called me at 9am that same day) and had someone at my apartment within 2.5 hours. In addition, after I described the problem, they quoted a repair price over the phone, which was less expensive than the other quotes I received subsequently. The technician was professional and quick and happily I'm already back to normal. I would HIGHLY recommend j&k electronics

• Pros: AMAZING CUSTOMER SERVICE
• Cons: NONE