Delta Locksmith Houston

10/05/09

Uses False Addresses and reveiws to gain placement

by Winer at Citysearch

I did not have the same experience as the other reviewers here and since I called these people based on their rating here at CitySearch, I thought I should add my two cents.

When I called the lady on the phone was nice and professional and I took that as a sign that this place would live up to its recommendations. However, she quoted me a price and told me it would be "a couple hours." I called three hours later, and she said she would have the locksmith call me with a time estimate. He called and said he would be an hour. More than two hours later (five hours after I called and was told it would be "a couple hours," which to me means two, maybe three hours), he showed up. He was rude to me, claiming he had been sitting outside for five minutes and had called "at least ten times" and why hadn't I answered?? I don't know what happened, maybe he dialed the wrong number those ten times, but I was just sitting in my living room waiting for them, not talking on the phone, and my cell gets good reception there. Plus, I wasn't very sympathetic to his five-minute wait after my five-hour wait, especially since I'm the customer.

Things didn't get any better when they started working. Their machine wasn't working well, they kept setting off my alarm, and the locksmith yelled and cursed -- not at me, just in frustration over not being able to get my key to work, but it didn't seem very professional.

Finally when they left they charged me more than I was quoted on the phone. By this time it was eight hours since my call to them.

I was mildly disappointed in their work and very disappointed in their customer service and attitude, especially after what I read here... maybe I got the grumpy locksmith at the company, but I definitely won't be using them again!

• Pros: Cons with false reveiws
• Cons: They are

10/03/09

What a champ!

by bryo100 at Citysearch

I was stuck in a pickle, I had lost keys and was down town Houston and needed a Houston locksmith to make me some replacement keys. It was late at night and I also had to ensure the Houston locksmith was a 24 hour locksmith. I called Delta Locksmith Houston and they answered the phone straight away. It turns out they operate as an emergency locksmith so they are open 24/7. I told them I had lost keys and urgently needed to get home. The lock smith technician drove to my exact location and made me replacement keys. What a champ!

08/24/09

Great work!!!!!!

by Tiny123e9834 at Citysearch

I found myself locked out of my home and the locked door was totally inoperable. I decided to call Delta Locksmith Houston locksmith to help me with the locked door and find different solutions to open it. The locksmith technician was very polite and came within 30 minutes. He told me my options were to allow him to do some lock picking which can take between 10 seconds and 10 minutes. Another option was he could cut me replacement keys for my lost keys. Since I needed new keys anyway I decided to get new keys cut to unlock the locked door. The technician re keyed the lock and gave me new keys in a few minutes. Definitely recommended to use these guys.

• Pros: Effective technician