Houston >Personal Services > Oops Steam Cleaning
“great service, fantastic results and a wonderful company!”
UNBELIEVABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. My experience with Oops has been pleasant, highly satisfactory and worth reviewing. I like to see what other people have to say too, and after reading...all I can say is unbelievable. I am referring to the "gentleman" who went off on a tirade and a whole lot of "waaaaaaaaaah." Good grief man, isn't it time to just let it go? Seems to me that you are probably an ambulance chasing, cat hoarding good for nothing, who thinks a little too highly of himself and is obviously looking for something for nothing. Yep, I said it. Go back to the discount outlet and get some new $50 "irreplacable" rugs and see what your "appraiser" has to say about those. And you probably have a good amount of sand in your.... "shoes." (Anyone with a sharp wit and brain in their head will know what I mean by THAT). Ok, off my soapbox. Oops is an upright AMERICAN company that delivers on its promises. Thank you.
Great job - ask for Doug. I just got my carpet thoroughly cleaned and it has never looked better. A guy named Doug from Oops did an amazing job - he looks like one of the "Sons of Anarchy!" lol. He was a super hard worker and got along great with my husband as he rides Harleys too. He worked his butt off and then kindly refused (!) the tip we offered and said all he wants is for us to pass on the good word. So here I am! If you want a great job by a cool guy call and ask for Doug. Thanks again.
Wait a minute here.... I am supremely glad I decided to write a review at this time, especially after reading the last review from a Berry listener. I too am a faithful listener of Mr Berry and do take into consideration his endorsements. Thus I too had Oops come to my home for a trial cleaning if you will. Doug was the gentleman that arrived, early I might add, and was truly the hardest working carpet cleaner I have ever seen. I too have lived all over these United States and have witnessed cleaning the country wide and this company is by far the best. In regards to the "upsell" - Doug explained my options thoroughly and I proceeded to have my downstairs area cleaned to his recommendation. I am able to make my own decisions based on the information provided to me, and did so. Because of his exceptional work I will be having him return to complete the upstairs portion of my home. Oops is the great American company that Michael Berry endorses, and are exactly what you represent them to be. Let the buyer beware and if you are not comfortable with an "upsell" then say no. It is not rocket science. I realize this is a public forum, but good grief! Let Oops come to your home and wow you too. Thanks Doug!
Michael Berry is absolutely wrong and I like Mr. Berry.
Many of us listen to your show(s) and find you as a credible personality when you make recommendations. On this basis I believe you should be aware of the practices of Oops Steam Cleaners. They are not at all what you represent them to be. They try to up sell the entire time you talk with them. The $99.00 (now ($139) special does not include much of anything. After I agreed to $247.00 to clean 3 rugs they tried to charge almost $400.00 when they finished. I refused to pay. After they cleaned the rugs they rolled up two of them. I was there when my wife asked if this was going to damage the rugs and they said they were dry and not a problem. Last week my wife had an appraiser out to look at the rugs and they were ruined. We called the company and the owner came out to look at the rugs. In that meeting I was not there but talked to him over the phone. I explained to him what had happened and he called me a lair. I explained to him we questioned rolling them up and he said his people know better. I then said if we did request it why did they not mention it would be a bad idea to roll them up…they are the professionals. (We did not make the request to roll them up and in fact has made space available for them to dry.) After the liar comment I told him to get out of my house.
I have lived in four Texas cities and Manhattan. I have had rugs cleaned in all of these cities and at no time have I ever been as hustled as I was by Oops. It is my recommendation you drop your personal recommendation as I believe it will undermine your own credibility to your listeners.
The base service means they show up.
They are not on time.
They up sell constantly.
Once a price is agreed on they try to charge more.
They rolled up a wet rug stating it was dry and not a problem.
They lied to us.
They called me the customer a liar.
These are not the kind of people you want to recommend to go into the homes of your listeners.
Job well done. I had Oops do some pet stained carpeting two weeks ago. First , Chris was a hard -working friendly young man who did the work. He was informative about carpet care and gave no hard sell for extras. The pricing was very fair and the results were very good. I' ll have them back to do my cermic tile . HIGHLY RECOMMEND.
Michael Berry is RIGHT. First of all I must say that I am a proud American who is a devoted listener to Michael Berry. Obviously I have a good amount of respect for the man and thus I trust what he has to say...which has led me here. Although carpet cleaning can be considered something "minor" it shouldn't be treated as such when you think about the fact you are inviting a complete stranger into your home. My wife and I are cautious about just who cnmes through our front door - and I can safely say that Mr Berry's recommendation of the gentlemen at Oops Steam Cleaning is right on. A young man named Doug came by our home today and was a perfect representative of a strong American-owned company. He provided awesome service and was extremely knowledgable and professional. Yes, this is the kind of man you can invite into your home and not think twice about it. I am not surprised by Mr Berry's endorsements - like I said, right on the money. Thank you Doug and Oops for a job well done. God Bless.
First time I have used Oops but definately won't be the last!
Young man by the name of Chris called to let me know he was on the way. Very professional & knowledgeable about his company & their products.
I had a couple of spots that I melted with an iron and he went out of his way to fix this area. Carpets looked & smelled amazing when he was finished!!
The carpet dried in a mininum amount of time and as I am writing this the next day the nice clean smell is still there!
I have tried several different carpet cleaning companies over the years but Oops is by far the best! I will definately use them for my next cleaning!!
Spring cleaning time. This will be the second time I've had Doug out at my home and the second time I am very happy with the results. Doug was on time and got started with a smile on my rugs and tile. My floors aren't as perfect as I like them to be with my abundant furry friends going all over it is hard to keep up. My spring cleaning is now in high gear. Thanks Doug and Oops for another happy customer.
White carpet looks like new. My white carpet is 20 years old and with a 4 year old great grandson running around (and drinking his chocolate milk wherever I let him, which is wherever he pleases!) had collected a couple of stubborn spots. Last week we decided to try OOPS, and I am telling you they did a phenomenal job...carpet looks virtually new! The only complaint I could possibly have is that I think they had overbooked for the day and might not have made it in the timeframe they gave me had we not called. For this kind of results, I can live with that!
OOOPS... Refunded My money. After a difficult situation and a misunderstanding, OOPS made good and refunded my money. The owner called me personally and shredded my check.
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