Houston >Grooves of Houston Restaurant & Lounge
“When my family and I came to eat, we expected to have a nice dinner, only to find tacked on fees for sitting in a booth, parking fees, and music that utterly ruined my appetite.”
“We have not dined in the dinning room yet but we sat at the bar enjoyed the sights and ate every thing on the bar menu form crab cakes to cheese cake and had excellent drinks from the bar!”
“tell them that my guest need additional seating and we would like to order a drink or something.”
“Great Place to hang out and enjoy a great meal, the staff is excellent and I had a party of 15 people and everyone left happy, and they were from out of town.”
“Restaurant -- when you ask for water they automatically bring you very expensive bottled water (nothing like padding the tab since they automatically add a 15% tip on everything -- of course, you have to read the small text on the menu to know that) -- th”
“The band was great the mood was wonderful the place was overall nice.”
“We all agreed to return, but next time we would eat before we got there and sit at the bar to enjoy the entertainment.”
“thought the drinks were overpriced but they were good.”
“was of course not happy because I'm thinking my food is not coming out with the rest because twenty minutes had already elapsed and now she is asking this of me.”
Shady and Unprofessional. In a nutshell; nice club, unorganized service, never use your debit or credit card.
The Red Carpet Affair at Grooves...Really!?.
I was there Thanksgiving Eve for a Birthday celebration, I don't like to use my card because I don't trust that the charges will be correct. I bought 1 alcoholic beverage $9.00 on my visa; I tippied my waitress $2.00 in cash. I'm reviewing my bank account on-line, why did they charge me an additional $2.00 and how? I strached through the invoice to show that I only want to be charged $9.00 so they just took my money. so I end up being charged $13.00 for a vodka cranberry! Is that stealing? Did they just take what they wanted? Gratuity? I tipped my waitress with cash...the remainder of the night I drank cranberry juice which was paid with cash, they are too upidity in that place...Everyone wants to be important and glamorous. I hope the Birthday folk find another venue for their party next year. This is the second time I've attended this annual Birthday Party Red Carpet affair...next year cousin please find another venue. Unless of course the "associates" are retrained, I believe in second chances, but trust and believe Grooves is NOT Top Notch! Runnining around with your nose in the air does not make you better than me...it still takes my money and other customers to make it happen. Hello! listen to the people.
just close down and go get some management skills!plz!!!!!. Wow this Black owned bizz really brings you to the GHETTO! from the top managers to the staff. no one and i mean no one has the skills to be incharge of this place. no managers are never there when they are open. i mean come on, we waited 25mins. for change at the bar. they had to go to the gas station because no managers were there! one of the staff told us the manager was there it was about time for the club to jump off. she came in running around like she was busy. we to speak to her, now we looking at this girl tell her we had a few promblems. they walked to the back and the girl came back and told us that she was very busy at the time. not even 10mins. later she`s on stage drinking! WHAT!! the CEO AT WORK CLUBING & DRINKING!! DAM SHAME!
great place. We came out there and it was neat and fun.I love the menu too...the lounge area is awesome..great service.
Can you say Wowwwwwwww.
Our nite last nite..... Our very first visit to Grooves. We arrive for a Birthday party for my wife's cousin, we got there around Happy Hour. After speaking to the hostess we find out there is no reservation for a very large party.(very odd). We have the hostess seat us at a table. I have never been somewhere where I have felt so crowded. People are standing all around us as we sit, they might as well of been sitting with us. We wait 45 mins to an hour for the waitress to cash out. But this is what really takes the cake. We had decided we were leaving, as we were waiting for our waitress, a hostess comes up to us and says "the table we werfe sitting at was reserved for 9:30 and the couple who reserved it had arrived. she then preceeds to tell us that she was about to sit them, basically, we need to get up and remove ourselves from the table now. As we are leaving I tell the hostess i have ever been anywhere in my life this has happened, she then tells us with attitude, we can stay at our table and that we dont have to leave.......Make up your mind.......the music was very nice, the atmosphere was lovely, however the menu had maybe six things and expensive as a 5 star restaraunt and the quality of McDonalds in Mexico. The waitstaff pay no attention to their customers. (should of done a dine and dash) the overall experience I would say is a star and a half maybe two. and that is only because 97.9 had the dancefloor jumping and the ambiance of the club as far as setting was very nice. My recommendation for Grooves would be Fire the staff, hire someone with an educational level beyond a 3d grade spelling bee, and get a menu that actually represents an upscale club. (meaning how do you order Habenero Wings and they are not even HOT)
if you are going out for dancing only and plan on going to the bar yourself to get your drinks and you like a staff of ghetto fabulous women that are standing around dancing instead of working, this is the SPOT.
Not as great as it looks.
The first time I went here, I had a horrible experience. First of all, you either pay $5 to self park or $10 to valet. That's kind of not fair. I had gone out for a little girls night with a couple other girls. We could not find a single table to sit at. All the dinner tables were reserved and the bar tables were all taken. After about an hour of standing, we finally managed to get a table. After about another hour, we finally got some water. After waiting for about 30 minutes and still no offer to take our food order, I had to ask the bartender to take our order. It was just horrible, horrible customer service.
Call me stupid, but I went a second time with my husband for a dinner date. I thougth making a reservation the second time around would be better. But after we were seated and waited for about 10 minutes, we experienced no help once again. No one came to offer us water or any drinks or take our order. On top of that, the music was blasting so loud, my husband and I could not even hear each other speak. It was only 8:30 and the DJ wanted the place to sound like a club while people were just walking in for dinner. I do not recommend Grooves,especially if you want to dine.
loved the catfish!!. me & some friends came to grooves last week for a party. the food was good. some of my friends order dinner they did'n have the chicken pasta on the menu but the guy with the dreads said he would make it. to make a long story short we ended up eating off her plate and order like 3 more pastas. my server was Mary! she looked like she was not going to be able to handle the order but she did a outstanding job and the cook with dreads. but this is not the first time we heard he can cook! I will recommend you guys to my friends.
I went to Grooves after a group of friends decided they were going and I decided to tag along. I called before and asked for a manager. I spoke with Calvin and Brooklyn and together they answered all of my questions **I wrote them down so I had an extensive list** They were extremely patient and helpful. When we came in that night I paid the cake fee for my cake, they had already explained because they were a restaurant they didn't allow any outside food. I pre-ordered appetizers for my group to prevent everyone from having to order entrees. After dinner I asked for a manager and was greated by Calvin whom I thanked for making our party a night to remember. Afterwords when our bill came he offered us complimentary drink cards to use on our next visit.
Even when dinner was over we were able to stay at the table as long as we continued to order. Our waitress was the best and kept us updated all night on the status of our food and drinks.
Everyone has different experinces as I read through the reviews but I just wanted to share my experience. I know you can't walk in to a new restaurant you've never been to and expect for it to be like every other place in town.
Wonderful. I had a birthday party there on Nov 13, 2009. I had a very good experience. The service was good. My reservations went well also. The staff went well and beyond the call of duty. Our server was named Michael. He catered to me and my guest with 5 star service. My drinks kept coming and my food for my guest was off the chain. I enjoyed the music by 97.9 they had us on the floor the whole time. I'm looking forward to giving another party there. Those who couldn't make my party you really missed out!!!!!!!!!!!
OLD GROOVES TO THE NEW GROOVES! I`M LOVING IT. WELL,WERE DO I START. THE LAST TIME I VISIT GROOVES IT WAS SAD! WE HAD A PARTY AND THE SERVICE WAS SO BADD WE DID`N WANT ANYMORE OF THE FOOD BECAUSE EVERYTHING WAS JUST BAD! THE PRICING OF FOOD WAS SO HIGH. NOW WE DID`N MINE PAYING IF THE FOOD WAS GOOD BUT IT WAS HORRIBLE. TWO WEEKS AGO MY FRIEND INVITED ME TO HER PARTY AT GROOVES. I CAME BUT WAS NOT GOING TO EAT AT ALL! BUT I`VE TASTED SOME OF THE FOOD AND WONDER WHAT HAPPEN!! THE FOOD IS 99% BETTER. WHAT EVER CHANGES WERE MADE WAS THE BEST! WE ENJOYED THE NIGHT,FOOD AND DRINKS. THANX GROOVES! I WILL HAVE MY NEXT PARTY HERE!
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