Houston >Utopia Med Spa
“So happy I found a great place where you get results!”
“After 1 treatment it was astonishing of the great results and I love the nurses and staff they are just so nice and knowledgeable.”
“went to well advertised place - wasted time and money with poor customer service and outdated, painful lasers with hardly any results.”
“waited in the front for 5 minutes before the receptionist told me that Cassie would not honor my appt (my appt would take 25 minutes) because I was late.”
Difficult to use gift certificate. I was gifted with a GC Christmas 2008 but married and moved during 2009 and recently located the GC. The GC was for a Deep Cleansing facial at their price of $100. I verified that it is still usable and could be applied to something else (as it is within a one-year time period and No expiration date on the GC). The polite receptionist confered repeatedly with the Director re: my questions ... The final result is that the DCF is now $175 and there are no other services for only $100 - and - that it can't be used toward products. In a tighter economy across all income levels, is gleaning every $100 without providing service (unless we want to pay almost the face value of a GC on top of it) the easiest way to make money?
BEST BOTOX IN TOWN!!!!!!. Great results from Botox!!!!! I don't know how many times I have paid for botox for it to barely work. Not the case at Utopia, it works great and you will get results, they don't water down their botox like alot of places do and I would know, I have been getting botox for years. So happy I found a great place where you get results! Cassie is awesome, no pain!!!!!!
Cassie is the best in Houston - fillers, botox technique. The entire staff is professional and accomodating. Cassie has excellent skills, is a nurse, and treats her clients like they are her special friend. No pain...just great results.
Poor customer service. I have gone to Utopia many times and spent alot of money over the past year. When I first went there, it had very poor ratings about the customer serviceon City Search, but I decided to go anyway. I bought a series of treatments. Twice the machine would not work and I had to reschedule. Many times I waited patiently for another client to finish before I went in. I was 7 minutes late due to traffic. I waited in the front for 5 minutes before the receptionist told me that Cassie would not honor my appt (my appt would take 25 minutes) because I was late. I left, then called and said I was not happy and that I did not think that I should be treated that way. Cassie came on the phone and said that she was trying to "work me in" (I had called a week before for an appt), and that the reason she did not come out and talk to me herself was because she was working on a client. So the truth of the matter was not that I was 7 minutes late, but that she was running behind and had a more "important" client behind me. She did offer to reschedule my appt for 6 pm that evening and when I asked if it could be 6:30, she said that was not possible, because she was catching a plane. While we were talking, I never cursed at her, never disrepected her, but she consistently would say, if you cannot talk to me nicely I am going to hang up. It wasn't until I told her that I was going to put her on speaker phone for others to listen to both sides of the conversation, that she quit using that line. I believe that they felt that I was not that important of a client in which to foster good will, so they chose to lie to me about why my appt was being cancelled. But what they don't realize is that had they told me the truth, I probably would not be as mad and would probably have come back as a customer. I doubt that I will ever go to that establishment again--Houston is filled with competitors that will treat the customer as if they are important--even if they are not!
I went to well advertised place - wasted time and money with poor customer service and outdated, painful lasers with hardly any results.
Utopia Med Spa; however, is appropriately named. It is utopia when compared to other med spas in Houston. People are friendly, available. the new equipment is painless and effective.
Great Services and Results!. I have been to many medspas but this one gets my rating of #1. I went in for removal of brown spots on my face chest and arms. After 1 treatment it was astonishing of the great results and I love the nurses and staff they are just so nice and knowledgeable. I recommended several friends for other services and they look fantastic not over done just natural. I recommend you go and check it out.
They'll make you more beautiful then you already are!!!.
Today was my 3rd time getting treatments from Utopia in the past year. I am so hooked!!! The nurses there know the exact art of beautifying without making you look over-done or fake. I had my lips injected to plump them up and I absolutely couldn't be more excited about the outcome!!! My husband thinks I look great too and has lost his stereotype of why us girls do this to ourselves:)
Go! The staff is super sweet and professional and the spa is clean and refreshing!!!
Awesome staff and I've never looked better!!!. I've recieved treatments at other MedSpa's in the area and have never been happy with my treatment or results. When I visited Utopia I was SHOCKED! My consult with Tammy was very informative and I felt like she really cared about my concerns. She introduced me to both of the nurses who perform the treatments and they were just as nice. I received Botox and the Pearl. I highly recommend the Pearl. My skin has never looked better. It improved my tone, texture, wrinkles and sun spots. They have a client for life. I will never go anywhere else!!
wish I had gone somewhere else!. Staff really didn't seem to care. Left the "numbing cream" on my face WAY too long and it burned my skin...now have a huge red rash on my chin (I went there to look better - not hideous). The staff is all young and unknowledgable. Unprofessional.
no results!!!. Plain and simple, don't waste your money....i had no results with Hair Removal and/or skin tightening. Staff didn't seem to care.
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