Available Locksmith Houston

09/18/09

i'm glad i've found them!!!!!!!!

by fent100 at Citysearch

I found myself locked out of my home and the locked door was totally inoperable. I decided to call Available Locksmith locksmith to help me with the locked door and find different solutions to open it. The locksmith technician was very polite and came within 30 minutes. He told me my options were to allow him to do some lock picking which can take between 10 seconds and 10 minutes. Another option was he could cut me replacement keys for my lost keys. Since I needed new keys anyway I decided to get new keys cut to unlock the locked door. The technician re keyed the lock and gave me new keys in a few minutes. Definitely recommended to use these guys.

08/23/09

Really an Excellent service!!!!!!!!

by SallyJoid at Citysearch

I accidently locked myself out of the house one day and thought it would be easy to do lock picking myself, it wasn’t. I finally gave up half an hour later and went over to my neighbor’s house to borrow their phone. I called xcompany and they said they would be there within 30 minutes. And what do you know 29 minutes later there locksmith van pulled up into my drive way. The technician did the lock picking in about 30 second leaving my neighbor and I very impressed. I was also very happy to see that no mark had been left on my lock from the lock picking. I will defiantly give Available Locksmith Houston a call the next time I look myself out.

• Pros: Very professional

07/30/09

Not such a great deal...

by beth88 at Citysearch

I did not have the same experience as the other reviewers here and since I called these people based on their rating here at CitySearch, I thought I should add my two cents.

When I called the lady on the phone was nice and professional and I took that as a sign that this place would live up to its recommendations. However, she quoted me a price and told me it would be "a couple hours." I called three hours later, and she said she would have the locksmith call me with a time estimate. He called and said he would be an hour. More than two hours later (five hours after I called and was told it would be "a couple hours," which to me means two, maybe three hours), he showed up. He was rude to me, claiming he had been sitting outside for five minutes and had called "at least ten times" and why hadn't I answered?? I don't know what happened, maybe he dialed the wrong number those ten times, but I was just sitting in my living room waiting for them, not talking on the phone, and my cell gets good reception there. Plus, I wasn't very sympathetic to his five-minute wait after my five-hour wait, especially since I'm the customer.

Things didn't get any better when they started working. Their machine wasn't working well, they kept setting off my alarm, and the locksmith yelled and cursed -- not at me, just in frustration over not being able to get my key to work, but it didn't seem very professional.

Finally when they left they charged me more than I was quoted on the phone. By this time it was eight hours since my call to them.

I was mildly disappointed in their work and very disappointed in their customer service and attitude, especially after what I read here... maybe I got the grumpy locksmith at the company, but I definitely won't be using them again!

• Pros: They did finally fix the problem
• Cons: Late, rude, not very skilled