08/15/09

Best Care we have ever experienced ANYWHERE!

by ok20

You won't have a wait here!!

My son was clearly dehydrated, and having called several ERs in my area of town, my doc mentioned St Michael's. It was WELL worth the 30 minute drive, and the care was fantastic. I did not even have a seat in the waiting room before they took my son back for his vitals and to get him set up with IV fluids. They made the experience as comfortable and soothing as could be asked for, and as if that wasn't enough... today I received a follow up call from them inquiring how my son was doing! I would give them 10 stars if I could!

• Pros: Clean, warm, caring, attentive, thorough doctor and staff
• Cons: none

09/19/08

Overcharged 4 months after visit

by PatA1

4 months after visit, I get a bill that charges me an additional $50 because I came in after 8pm or 10pm, depending on who you talk to. They never mentioned this at check in, just took my $100 copay. They should have told me it would be $150 then, not 4 months later. The bill also had no phone number to contact anyone about this. Not a well run organization.

• Pros: Not a long wait.
• Cons: Charged too much.