01/12/09

MUCH better than my BMW Dealership!

by Vic7272

I have now taken my car to BMW to get "warranty work" done, and they did the work, and then told me that there was another $3000 worth of work that needed to be done or the sensors would start coming on, and that I would be having horrible problems. This is RIGHT before Christmas and I so couldn't spend that kind of money. So I drove my car over to Rick at Friendswood Car Care, and left my car, waiting for the bad news. I was told, they couldn't find what BMW was talking about and charged me JUST for the oil change that I needed. I was so happy. I even asked them to look at my brakes, just to make sure that they were good, and was told I had at least 6000 miles left on them. We can change them now, because it's here, or we can wait 6 months when you might have more cash. LOVE that!

I ended up taking my car back to BMW this weekend, and sure enough, they did the warranty work, and then wanted $2000 in other repairs. These of course aren't even related to the ones that they said were wrong only a month ago. I just called Friendswood Car Care back, and was told "sure" bring it in, and I will look at it, but I don't think you have any problems.

It is SO nice as a woman, to have a car care place that won't LIE to me about what is wrong with my car. Great place and better service.

• Pros: Won't lie to you!

10/20/08

Check their quote

by Brian80

I went to Friendswood Car Care to get some work done. Everyone was very friendly, customer area was nice. They inspected my car in order to give me a rough cost, and it was way more than I expected. They gave me a written quote which had parts and labor separated, and their labor rate was pretty standard. The parts that they quoted totalled $500.00, so I took the list to a local auto parts store and was offered the same parts for $220.00. Nice guys, but way too much money.

• Pros: Good location
• Cons: Not fair pricing