Friendly Computers

Doesn't Recommend

benjamin532

Joined 2 years ago

Friendly Computers. Be careful when bringing your product to this establishment. In particular, when you leave your product to be repaired for an unknown cause, pay very close attention to what the front desk attendant writes down on your initial diagnositc 'service order,' giving them permission and time to see what is wrong with your unit. Be specific as to its' symptoms but do not discuss any particular part of the unit. Bringing in a computer and relaying the signs of trouble you are having transforms into "you said replace this part only" in the end and "I don't know" when asked if the initial performance problem that was reported has been fixed. Diagnosis is pushed back on to the consumer instead of confirming that they have addressed the point of your visit in the first place. The owner is gracious and did attempt to remedy the situation honorably, but this store's initial in-processing steps and consequent tech explanations are severely lacking in diagnostic repair professionalism and clarity as evidenced by their immediate defensive natures.

Recommends

cory1u0

Joined 6 years ago

Best Computer Repair in the City. I had the pleasure of meeting with the folks at Friendly computers about a year ago and they all seem to really love what they do. They even gave me tips on how to keep my computer clean so i dont have to go back very often. Who would think that a business would give you information that would prevent you from going back? Awesome job, my computer works like new and i cant wait to tell everybody!

CoryT