Houston >Ovation Med Spa
“Chris and Karen are the owners of this establishment and they are absolutly terrific people.”
Warning they appear to be having negative reviews removed. I was reviewing somewhere else when I noticed my negative review had been removed so I guess this one won't stay up for long.
Update: Issue resolved w/ pre-paid services. No further comment.
Alert for all especially Groupon customers. I bought 300 usd worth of Groupons for lazer hair removalI at Skinovative now called Ovation Med Spa. I am not happy with the customer service I tried to give this feedback to the company today however the person I had the issue with was said she was the manger Ms Orman and when I asked to speak to someone else she told me I could not speak to anyone else and there was no name of anyone else I could have. The issue today was how I had been previously told I could use the treatments by other staff on more than one occasion. She told me "I had misunderstood not that they had offered me anything different", "I was lucky she was allowing me to change the area (which was not what i had been told) especially as I was using a Groupon (i didn
Friendly staff. A heads up for those of you first timers, you might want to find Nord Strom before finding this place. It is extremely hard to find this place right off the street address provided. I was there twice and was lost both times. Fortunately, their staff was so professional and friendly that they were very helpful both times. Especially the second time, I was very frustrated that this happened again but their front desk handled the pressure very well. I'm very impressed about their friendly staff both times and how much they take care of you to make sure you get the best of the service. A definite five star so far - that was only do so much beyond a million thanks
I Love Skinovative. I went to a dermatologist before for the same treatment that I received at Skinovative and was very dissatisfied with my results. When my esthetician at Skinovative suggested I have the same type of treatment, I was a little apprehensive! I was so delighted with the end results that I went on to buy an additional package at Skinovative! I love my skin and for the first ever, I now have confidence with my skin and the way it looks, I even get compliments on my skin and that has never happened, in fact, I am the one always giving compliments! The staff is so professional. I will and have recommended Skinovative to my friends and strangers who compliment my skin! I love the hours of operation, they fit my schedule well.
Not all med spas are created equal. I have tried several and Skinovative is hands down the best medspa I've come across. Not only do they have the best equipment in the business, they also hire the best. The staff is welcoming, friendly and will bend over backward to make you happy. The facials are wonderfully relaxing, sleep on the table good. Laser hair removal - Unbearably painful at other spas; it was like a massage at Skinovative. Really! IPL - Great results at Skinovative, tons of compliments and I am ashamed to admit I strayed to the other med spa because they were having a special ... and they burned my head. Lesson learned. Don't expect the same results at the other spas you will suffer disappointment. You deserve the best and I've found that at Skinovative.
Response to Joe28.
Please allow me to address your story and say I'm sorry to hear about the burns. From what I can understand, you did both Lipo EX body contouring and IPL photorejuvenation treatments. However, it was the Lipo Ex treatment where you are saying you got burned.
All of our staff is laser certified and trained fully on every device they use. Our facility requires more training than most, if not all other medspas in the Houston area. And while ALL medspas have some level of incidents in their facility, we have an extremely low rate of adverse events. We pride ourselves on taking care of our clients in providing safe and effective treatments and quality customer service. We are upfront with our policies and the risks associated with treatments.
We've looked through all the clients that we've done both Lipo EX and IPL treatments for and cannot find any notes that indicate (1) a request for a refund and (2) a burn. Since you seem to be comfortable with Chris, I would encourage you to call him directly to discuss this matter and come in so we can see the "scars". We can only "make right" the things about we are aware and that warrant such.
And as to the 6 pounds, it isn't possible that it was related to the treatment. We have lots of clients who have gotten a great result from the Lipo EX device and the pictures to prove it. But again, please call Chris to discuss.
Thank you and we look forward to hearing from you.
Burned. The owner, Chris was very detailed in my IPL treatment as well as Daj and Phyllis. I purchased the LipoX package (spending over $3,000). The machine was new and the staff was going through the training. I was told they had tried it on a client and it felt like "a hot stone massage, relaxing enough to fall asleep". I did my first treatment on my back and the heat was unbearable! I had anxiety about going back because it made me visualize radiation treatment for cancer. I was not offered a refund, instead I was told I could use my money on other services. I was already paying for an IPL package and I wasn't interested in other services totaling $3,000, therefore, I decided to go forward with the treatment and chose my abdomens to treat rather than upper back. On my third or fourth treatment the person performing the procedure burned me twice on my side in the same spot. I had oozing, itching and scabbing. I now have two scars. I made sure they changed all of my future appointments to another operator. However, on my final IPL treatment I realized they switched the operator to the one who had burned me. I was extremely anxious during that treatment because I didn't feel as if she was as detailed and careful. I'm not an assertive person and since I had traveled 45 minutes, I let her do the procedure. I was disappointed that I felt pressured to continue with the services and not offered a refund even after the burning incident. Ethically, I feel they should have at least reimbursed me for any unused portions of the package minus any discounts I received for the used treatments. And as far as the effectiveness of the IPLX, I did not see any results. Ironically, I gained 6 pounds shortly after the procedure was complete.
I came here looking for real reviews. Are all these reviews genuine? Using the term, it felt like a warm stone massage twice..very suspicious.
Great choice for skin care treatments!. Very friendly and knowledgeable staff. They always make you feel very comfortable and take the time to talk with you specifically about your skin care needs. The individual attention combined with a very experienced staff make this a great choice for anyone looking to do laser treatments, injections, etc. Highly recommended for anti-aging treatments!
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