Chi Japanese Cuisine

05/27/09

Bad service

by s519 at Citysearch

My husband & I used to eat here 2-3 times each month. I had noticed that the service was always bad (inattentive waiters) but the food was good. However, after this last experience we will not be going back.

I bit down on several pieces of uncooked / undercooked rice in my sushi rolls. When I nicely informed our waitress that some of the rice was not cooked she started arguing in a raised voice that that couldn't be true. I replied that I was not wanting my bill to be changed; I simply thought that they should know so that the batch of rice could be thrown out. She continued to argue that I was making it up and that nothing was wrong!

I am understanding of inattentive service or even something being wrong with my order but to argue and raise your voice to a customer is unacceptable!

• Pros: good ambiance & good sushi - sometimes
• Cons: horrible service

03/22/09

Great sushi, bad service.

by BottomlessPitt at Citysearch

I run other restaurants, so service is very important to me.

We came in around an hour before they closed, we were sat at the sushi bar and was pretty much put on the back burner after that.

Drinks took forever, we had to order from the sushi chef.

Every time I asked for anything I just got a " Really?" look from the waitress.

Maybe it was because she was in the middle of closing duties, I don't know, but I probably won't go back unless someone insists that we go there. The food was good though. Place looked fantastic, host was friendly, and was impressed with the menu.

• Pros: great sushi
• Cons: terrible service

11/17/08

Great food and ambiance

by SugarPop83 at Citysearch

Had a great dining experience here over the weekend. I am not much of a sushi expert, so I was pleased to see that their menu had a large variety of sushi with detailed explanation. My friend and I shared the Volcano and Sopranos as appetizers and both were great. I was also pleaed to see they also had filling entrees available instead of just sushi. The teppanyaki is great and my friend loved her sea bass. The ambiance is hip and more like a lounge than a restaurant. There was "club" style music playing but it was not loud at all and very easy to hold a conversation. The wait staff is attentive but stays out of your way and is not in your face all the time. This is a place to go to enjoy food and conversation, I wouldn't go there if you are in a hurry. Great apple martinis as well!

• Pros: Great ambience and food variety
• Cons: Far away if you're not in The Woodlands