Vanessa's Grooming Table

02/19/09

Great, great, great!!

by sj0810 at Citysearch

I have been taking my dog Jazz , a shihtzu, to Vanessa's for over a year now for grooming and boarding. My dog is old and these days doesn't show much energy or excitement but he gets excited when we go to Vanessa's!! I know that when I take Jazz to Vanessa's he will get several things: a great haircut/groom, loving care, free roam of the place, and a safe environment. I trust Vanessa completely with my dog and because of her love for animals, I know my dog is safe there and receives individual attention. The prices are well..... a little bit pricey (sorry Vanessa!!) but it is well worth it. I would rather pay more knowing that my dog is being treated well and I know he will get a good groom rather than taking him to a place where it is overcrowded with dogs, he comes back smelling like urine, I don't know how he is being treated by staff or if his needs are being met, etc. Especially my dog because he is old and fragile! For example, I love the animal hospital my dog goes to (they have a great reputation) and I know he is treated well there, but even there my dog has gotten the wrong food, his blanket was lost, etc and so I don't like to board him there! I know those things won't happen at Vanessa's!! Thanks Vanessa for all you do!!

09/22/08

THE WORST EVER!!! If u really DO luv ur babies...ths is nt t plc 2 go!!!

by arigarchapis at Citysearch

I took my baby to get groomed, on the Tuesday before Ike. I requested the lion cut w/a trim tail. When I picked him up, he did have the lion cut but his tail was shaved instead of trim, which unfortunately I didn't address their mistake because I wasn't trying to argue. On the way home I realized his hair was all uneven, his paws were not done, and his nails were not even cut. I was supposed to take him back that Thursday to fix their HORRIBLE job, but could not because of prepatations for the storm. Unfortunately, I had to evacuate and did not make it back to Houston until today, 9/22, I called Vanessa & spoke to her. She was horrible & started raising her voice at me asking why I did not come in before, she must live in "La La Land" to not realize what has happened in the area. Vanessa said she WAS NOT going to fix my baby's hair & WOULD NOT do it for "free," even though she HAD ALREADY CHARGED ME $72.00 for a horrible cut! Horrible customer service & hair cut! There are way better places than this so called "groomer/dog day care."

• Pros: NOTHING!!!
• Cons: EVERYTHING!!!

06/14/08

This is the ONLY place in Houston we take our dog!

by Ross7677 at Citysearch

Vanessa and staff are fantastic. We have taken our Golden Retriever (Gracie) to Vanessa on numerous occasions for both grooming and boarding. She treats Gracie and us as members of the family. Gracie always looks great when we pick her up from being groomed.

We love the no cage approach and Gracie does too! We highly recommend you bring your pet to Vanessa for your grooming or boarding needs.

• Pros: prices, friendly staff
• Cons: none!