Houston >Food & Dining > Los Cucos
5851 Westheimer Rd., Houston, TX | Directions 7705729.736710 -95.483132
Mon. - Thu., Sun. 11am - 9pm;Fri. - Sat. 11am - 11pm
Neighborhoods: Westside, Woodlake/ Briar Meadow
CUSTOMER SERVICE DOES NOT EXIST AT THIS PLACE!!!! – Extremely hot the whole time we were there we sweated. My aunt fell on the tile floor injuring herself badly b/c their chair had only THREE LEGS ON IT! Management did nothing at all. They never apologized, asked if she was ok or offered to rectify the situation. The whole staff treated us horribly. My aunt was refused her food until she completed an incident report which looked like it had just been made on word doc and was not legible. We paid for our meals and will never return! We were shouted at by management as if we caused them trouble. They all will be hearing from our attorney. We will never return to any of the locations again. We are apart of many organizations which include well known Hispanic leaders and my aunt is a well known spokes person for them as well. They will be hearing from us. She had to go to the emergency room where she received x-rays and pain medicine.
Love Los Cucos!!! – I love this place. Granted you may have to wait a bit for a table, but that just means that it's a busy place. A definate good sign! I have been to this location many times. The service has always been outstanding. Food is exellent. I have ordered the Shrimp Chimi. and a few of the fish plates. YUM YUM. Never been disappointed.
Worst out of the three where I have dined – This particular location is the worst. Clay Road and El Campo are fantastic. The wait staff is slow and overworked. Our waitress asked if we would like some more of the green cilantro dip and we said yes. She went off and did some other things, forgot about us. Finally brought it to us at the same time our meal arrived. We were not going to eat any more of it now, earlier would have been great.
I always choose some of the other types of meals in a mexican restaurant. But, tried the Fajitas Mariachi (shrimp, chicken, beef) today. The shrimp was like chewing rubber. Almost like it was prepared the day before and then reheated. They were probably only overcooked. The beef was fine and never made it to the chicken. The pico de gallo and shredded lettuce is too small a portion. I have never had fajitas that did not come with cheese. If you would like cheese, they will bring it to you for an extra fee in the same size bowl as the pico de gallo and shredded lettuce. This amount would be enough for a party of six.
The bean soup is all soup and no bean. You get a spoonful of beans on the bottom. It is a real waste of time unless you are thirsty. To top it off, I hate flour tortillas and I forgot to ask for corn. This was my mistake. I packed everything up and took it home to peddle off on my daughter and went to a fast food restaurant to eat.
Family-owned restaurant chain for dependable Tex-Mex standards and a kid-friendly atmosphere. – In Short
With close to a dozen locations spread throughout Houston and surrounding areas, the devoted regulars at Los Cucos depend on flavorful menu selections and tasty margaritas. With more options than other Tex-Mex restaurants, appetizers include hearty nachos, queso fundido, tortilla soup and chicken or shrimp-stuffed jalapenos. In addition to tacos, tamales, enchiladas, burritos and fajitas, diners can sample healthy platters of mixed grilled items, seafood and stuffed avocados from the multi-page menu. Children's dishes available.
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