Houston >Comcast Cable
“They have also increased their prices by 30% in the last year - nice move during one of the biggest financial crises of our lifetime.”
Sorry Service and Worst Customer Service. I have Comcast and it is the worst. Their system is overloaded and you can not get On Demand during the day for hours on end. It is forever going down in the middle of shows and takes forever to reboot, requiring sometimes to call Customer Service Tech, if you can get through. That is a joke in itself like today, it just hangs up after you punch the numbers to get there. They also cater to Illegals with their messages and the first channel is Mexican too. This is one of the sorriest companies out there and for them to put up Ads putting down anyone else is the biggest joke of all.
Horrible. Will never use again..
I signed up for Comcast at my apartment a year ago. The service was fair, as the channels would frequently freeze, or the sound and picture would not be in sync. After 5 months, I canceled the service, with the intention of using another service. However, I found out that Comcast was the only service available at my apartment. I opened another account in April, and ever bill I have paid has been credited to my old account, so I have received a past due bill every month. Each month, I call and have it corrected and the customer service reps are always argumentative when I explain the situation.
I just canceled my account, as I'm moving into a house and plan to use another service.
Comcast I will never Recommend...In search of new provider for my area!. I have been a Time Warner/Comcast customer since I moved here. I have had problems with my service for internet and Digital phones going out EVERY SINGLE DAY from 30-min to 4hrs for almost 2 yrs now. I am Searching for service providers other than Comcast that will have what I am looking for, but the field is Bleak and I am Miserable. If you call Comcast you get put through the Press this button press this button routine until you get a live Operator. They schedule appointments for the techs to come solve the problem. But when the Techs arrive, low and behold my internet is working fine! I have no problems when it is working I just have PROBLEMs when it is not working and they can't seem to solve this PUZZLE. They can't show up or come out when my internet and phones are actually down from 30min-4 hrs because they have to schedule it. Hello.....If this problem is recurring every single day they should have someone familiar with this and try to solve this immediately! I have lost count how many times they come by and say that there is nothing wrong. Hello??????? There is a problem and they can't find it so they brush it off. "Oh you have a weak signal we will add a booster, or you are the last house on the grid so you will be the weakest signal" These are not solutions that we will accept. Especially when technicians come out and ask where the grid is. How am I supposed to know where their equipment is? I show them my cable lines and the box connection by my house that is it. I have exhausted all my time and PATIENCE on them enough. I need a new provider that will actually work 24/7 without any interruptin of service every single day! Everytime I see the commercials I want to get sick. I would like to pass on that: Comcast is unreliable and will be of no helpif a problem does arrive. They are always right and you are always wrong. Their customer service are bound by the company policies on scheduling they just need new policies for persistant problems! Grade F----
terrible company. We have been using Comcast for a year and can't wait to switch next month. Comcast has a hefty charge for everything - even problems that are the fault of their own employees. An employee was stupid enough to cut our cable line, and when they came to fix it, they charged us $25! When we asked about it, they were very confrontational and rude, not to mention unhelpful. They have also increased their prices by 30% in the last year - nice move during one of the biggest financial crises of our lifetime.
Stood me up TWICE and still waiting for an installation.
I made an appointment for a Cable installation for Thursday, July 31st between 5-8 PM. The service reps confirmed my appointment the day before. Around 7:30 PM that evening, another agent called me to inform me that my technician was on the way. By 8:30 PM, no one had arrived. I called customer service again, and the agent said he should be expected to come around 9:00 PM because the technician was backed up. The technician never showed up, and I received no notification.
I called the next day to reschedule. Both an agent and her manager confirmed my new appointment for Saturday, August 2 between 5-8 PM. I called a Comcast agent on Saturday at 5:30 PM to confirm that my appointment was still on, and this agent also confirmed.
By 8:30, the technician did not show up. I called to find out what happened, and this agent informed me that my appointment had apparently been RESCHEDULED to August 11th from 2-5 PM by the last agent I spoke with. I DID NOT REQUEST TO MAKE ANY CHANGES TO MY APPOINTMENT, and no one even bothered to contact me once the changes had been made. I would never even schedule a 2-5 PM appointment as I work in the daytime. I have now wasted over 8 hours waiting for someone to to show up.
The manager I spoke with on Saturday evening rescheduled my third appointment for Sunday, August 10th but graciously tried to see if an emergency tech might be able to come yesterday. The tech could not make it yesterday, and apparently there's no way for me to be scheduled any sooner. I recognize that the situation is out of his hands, but it is absolutely ridiculous that I will have to wait THREE WEEKS for someone to finally show up to an appointment they are committed to. I made my first appointment in a timely manner and paid for it in full in advance.
I suppose I have no choice but to settle and wait another week until my next apppointment. Hopefully someone will actually honor their commitment and show up this time.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!