I was there to get help with My iphone 5 on November 27, the greeter told me they werent doing repairs that day, I asked someone else and they said they were helping ppl w their phones. There was just a wait. I said Id like to wait since my calls were dropping and other bad issues. I waited 20 mins which wasnt bad compared to what others waited. Finally Maria helped me. She was rude amd could careless bout my issues. She switched my phone for a new one, said you can go home amd connect it. In my experience with Apple (Dallas) they did everything to get the phone up and running and made sure it was activated before I left the store, she handed me a macbook (which I have no idea how to use) and told me to log into sprint and do it myself. I said isnt this what you get paid for? I was so angry and frustrated! After about 45 mins of no success, she said "Ill call Sprint" with an annoyed look on her face. I said I can log on if you want to do the rest, if looks could have killed, she was so mad I asked her to do her job. She didnt want to wait on hold so she asked me to enter the SIM number once again I had her read off number by number, and still got the error. She then realized I had no idea of what I was doing and took the macbook amd tried it 5 times herself. Then after about an hour she decided to ask someone who knew what she was doing, they switch my SIM and and it worked. Then she said "I was suppose to be gone 45 mins ago", I said well maybe next time youll help people when Your asked since it is what Apple pays you for. If I would have listened and took my phone home and done it on my own, I wouldnt have had a phone! In the Dallas stores, they ask you to log in and they do the rest. Tonight we had to take my husbands phone in, and the lady who helped us actually did her job. I just cant believe she was annoyed at helping me! I understand people just want to go home when their shift is over, but if she would have done the right thing from the get go, she could have left on time! I honestly was shocked st the rudeness and the refusal to help, I just don't get why people work at a job they hate and refuse to help. Imagine if I would have left like she said, I would have been out of a phone that I pay insurance on. Please avoid this store at all costs, ever since I walked in the door, they were rude and didnt want to help. Its very disappointing, since Apple normally has womderful customer service. Maria should not be working there, or the store should go through training on customer service issues. Theres so much more thay happenedbut you get the gist. I wouldnt have even given it one star but I had to or it would post. PLEASE AVOID THIS STORE AT ALL COSTS! GO TO A OTHER ONE!
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