Scratch and Dent Appliance

RTZ

Joined 2 years ago

I would not buy from this place again. My mom has bought a few things from them and has had no trouble. She in fact has the same washing machine that I will discuss in this review, only with more knobs. I bought my washing machine in 2010 or 2011. It has done nothing but leak and make horrible noises. I had it fixed by another company and another part must've gone out now. I put over $200 into this washer and I called about it the other day and they wanted to charge me $69 for their tech to come out. The lady pretty much told me to buy another one. I have no clue why my mom has had really good luck with them but I have not. I think I'll just buy new from now on. This $300 washing machine I bought has given me nothing buy trouble.

Doesn't Recommend

Amanda C.

Joined 10 months ago

Do not go here. I was desperate for a new fridge and decided to go here because they were cheap. I bout a used fridge from them with a 1 year warranty. I didn't even get through an entire year before the fridge stopped cooling. I called them to tell them I had a warranty and needed my fridge fixed. They told me it would be $69 to come out. I paid it because I need my fridge to work. When they got here, they informed me that they did not have the part. My heating element (I think that's it) went bad and they had to order a new one. They defrosted my freezer and told me it should last a week until they came out again. It has been a month and I have not heard from them. I also would have had to pay another $69 for them to come out to fix it. Luckily, I have bought a new home that comes with a fridge. Please, stay away for your own good.

Doesn't Recommend

Gisele D.

Joined 1 year ago

Horrible, horrible, horrible. I wish I could rate them 0/5. I have never signed up to write a review in my life. I hate being critical. But I had to write a review in case it saved someone from the same hardship I have endured with this company. I have had an ongoing appliance issue with them for 6 MONTHS. The worst part is I keep calling and Roy or Tyrone or the receptionist will assure me that they will take care of the situation and then schedule a delivery time. The problem is they never show, and the one time they did, they brought the wrong part. They keep pushing my delivery date out further and further and it is a nightmare I wish would end. But I already paid them my one time fee and would like to see some return.

Doesn't Recommend

A B.

Joined 1 years ago

The WORSE Customer Service EVER!. The WORSE Customer Service EVER! Many of the products are used, not scratch and dent. The warranty is a joke not only because you will have to pay each time they come pick up the defective product, but also if they do not fix it right the first time. When they have to come back again another $69 bucks... for delivery, they say. Which I would be okay with if I wasn't paying twice to fix the same problem. The VERY RUDE FEMALE that works in the office does not let you speak with the manager after she is rude to you. She claims to not be the only female that works there which is true however once you talk with her you always remember her condescension. If you get lucky and he picks up the phone and you are actually speak to the manager/owner, he makes so many excuses for this rude female’s behavior and he always turns it around to where it’s not her fault that you are displeased. Well if you are reading the reviews on this site and all the negative reviews you see that she is the cause of many customer service problems. I bought 3 items from this place and I WILL NOT BUY AGAIN. I WILL NOT RECOMMEND THEM, I do not recommend them and I will report them to the BBB!!!!!

Doesn't Recommend

George Kallus

Joined 2 years ago

STAY AWAY FOR YOUR OWN GOOD!. BAD PLACE TO DO BUSINESS, STAY AWAY.

I went there to buy a built-in microwave for my rent house. They were rude, stuck-up and the prices for dent & scratch were as much or more than I could buy a new one from Home Depot so I went to another similar business nearby on Hemptsead Higway. They were nice as can be, charged me less than half of Scratch and Dent Appliance and insisted that I bring it back for a free exchange if there was any problems.

Later, my wife and I needed a refrigerator and went back just to see if the first time was a fluke. Shure enough, it was just as bad or worse. When we were quoted a price, we asked to look at others that proved to be even worse. When we expressed interest in the first item, they then quoted a higher price than they had just quoted a few minutes prieviously. When we said no and started to leave, they then said they would lower the price. Just a scam operation that will ask any price they think the traffic will bear. Best that you just stay away completely. I will never waste my time going there again.

Doesn't Recommend

FrankandBell

Joined 2 years ago

DO NOT PURCHASE FROM THIS COMPANY YOU'LL BE SORRY!. DO NOT PURCHASE FROM THIS COMPANY --THEY ARE CON ARTISTS--LOOK AT THE BETTER BUSINESS BUREAU HOUSTON, TEXAS (BBB). THEY RECEIVED AN "F" RATING--THE WORST A COMPANY CAN RECEIVE. Most of us agree that the good reviews are from the people who work there, or from Roy himself. Several people are filing suit.

We purchased from Scratch and Dent on Hoover, and BOY what a mistake! I wish I had listened closely to the location of the "rip off" complaints my neighbors had about this place. I thought they were speaking of a different location. Needless to say, after the purchase, my friends all cringed when I revealed where I purchased our frig. It never worked upon delivery---just as I later read from other reviewers! They sell a defective machine (not just a few scratches) try a COMPLETE inoperable appliance! On top of this they're rude, sarcastic, and aren't worried about customers....on top of this...they charge you for repairs---how does one get charged for something that has NEVER WORKED?! This is the biggest scam! I won't wish this stress on anyone...I've filed a complaint with the Attorney General, and we plan on filing suit, along with some other customers! This man should NOT be in business! Roy is ripping people off! It is simply put: THEFT! Roy is not the manager as some people believe he is the owner along with some other owners...all of this information can be found the Houston BBB website...you can also file a complaint on line if you have an issue. The BBB doesn't LIE!

Recommends

cwendy65

Joined 2 years ago

Excellent. I always buy my appliances that I buy for my home at Scratch N Dent Appliances!! They always take such great care of me, always help me find exactly what I need and always provide me with excellent customer service!!

Recommends

alexams72

Joined 2 years ago

great. Everything at Scratch N Dent Appliances was very good and everything was priced fairly!! I was impressed with the great customer service they offered!! I am very pleased with my appliances!!

Recommends

ramonag75

Joined 2 years ago

Very quick. Arrived fast, very nice and quick. .

Recommends

estherree

Joined 2 years ago

Fun Experience. It was a fun experience !! They were awesome, give them a raise !!