Tenshi Sushi & Japanese Noodle

geito

Joined 2 years ago

I have been going to Tenshi since I move to Houston (2007-2008) from NY, and have always been very satisfied with the quality of food and service. Tonight's visit completely changed not only opinion of the food but the quality of character of who is running the business. I ordered the sashimi plate which I have previously had in the past and was shocked that not only was the redfish was beyond fishy tasting the portion size was basically cut in half from my previous plates I have had ( no bigger than a quarter and very thin). When I brought it to attention, asking what had happened, if they possibly may have changed ownership, the waiter had no answer for the change in the plate. The manger finally came out after my husband and I said that would be the proper thing to do, since it was not the waiters fault, but questioning on part of the business. She sat down and then accused us of raising our voices ( which did not happen) while we were trying to explain to her that this is not what was expected from previously having the plate before. She then goes yo say we were insulting her business, which did not happen, in fact we said the plate was pathetic in size, not the business. Then goes to tell us we should not be talking this way in front of our child! I have never felt such hatred towards someone where if my child was not there she really truly would have got a piece of my mind. Worst experience dinning ever. I would rather pay more and wait to be seated at RA! Never again, manger was completely incompetent to be running a business, and needs a 101 class on customer service.

Doesn't Recommend

DMP33

Joined 2 years ago

HORRIBLE SERVICE AND OVERPRICED FOOD. Someone should go Gordon Ramsay on the owner of this place. Why would you have someone answering the phone to take orders if they do not know the first thing about the menu and severely inexperienced and lacking in customer service. My $17 dollar lunch quickly became $40 without my knowledge because between the false advertising, misleading website and ignorant server I was up-charged on several items and I still don't understand how the bill came to $40--->> LUNCH for TWO. Look at the website for yourself www.tenshisushi/Lunch.html (put the dot net before the /Lunch it wouldn't let me post without removing) and try to see how you could be under the impression you would be paying $8.50 for each lunch special. However, the website does not inform the consumer of various up-charges for every single item and the server certainly doesn't believe it is pertinent information. The best things on the plate were rice and kimchi which probably came out of a jar and I am utterly appalled at the owner's believing that their food and service is even close to good and at that they are OVER PRICED for what you are getting. If you eat at this place you might as well pay $40 for a raw egg!!!

-Inexperienced management and staff

-Terrible Service

-Overpriced Food

-False Advertisement

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Felix Dash

Joined 2 years ago

Hooked. I've been coming almost every Thursday for a couple of years, so I'm almost a regular. The food is great, always fresh, and the staff is very friendly. Yes, it's small, but very laid back and comfortable.

A very relaxing place and highly recommended.

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FrankieGirl

Joined 2 years ago

BEST little sushi place!. My husband and I discovered this place about 5-6 years ago, and we go all of the time.

The decor is not as fancy as typical sushi places, but what they lack in ambiance, they more than make up for in quality of food and price.

This is a little family owned place and they have a great menu and it's all reasonably priced and they don't mind customizing your order either.

The staff are friendly and the food is great!

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pennstatebill

Joined 8 years ago

Quality A+++, price-reasonable, Staff A+++, Presentation A++. I live in College Station, sushi here ok, seldom go, but every time I visit Houston I try new Sushi place. Well I have finally found mine.It is a small loction with 6 seats at bar. The menu is quite large, and inventive rolls. I always order shashimi, I asked if I could get octapus, mackeral, and bonito if they had it. Answer-That is very doable. Most sushi resturants say no substitution, or if they do a upcharge, not here. The presentation was nice. I go to take my time a relax and enjoy my fish. There were 3 regulars there, small talk, they introduced me to each other, felt very at home like I was a regular. I had to try a roll, they were so different, the chef and owner Nina, was at the bar. I asked if she had any rolls with octapus and eel that was spicy, she said no but was more than happy to make one for me. She also asked what else I likd to put on it. They wait staff was also good. I noticed the rolls had names like Joyce, special rolls are named after the customer who keep asking for the roll. Fish quality was excellent. I almost did not go because of 1 bad review, this reviewer must have thought they were at the drive in of McPuke. You do not go to sushi location for fast food. I drove 90 miles to go here and will be going next week again. Talking to owner been here 7 years, that says a lot, most resturants do not last that long in Houston.

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gogolingo

Joined 3 years ago

Awesome Sushi. I have gone here with co-workers and numerous birthdays. I always had a great experience. My favorite is the yo-daa roll and the crab puffs. One of the best places in North Houston! They also have a kareoke room, great for small gatherings!

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Jennifer Drake

Joined 3 years ago

HOUSTON"S BEST QUALITY SUSHI. My family and I love sushi and we are very particular about our sushi. This restaurant is "OUR PLACE" and for several reasons. The sushi really is the best quality in town!!!! REALLY!!! This is the first place we stop into when we come back from a vacation because the whole family misses the food!! And the staff is VERY FRIENDLY; they take the time to get to know you.

So many of our friends go here as well and they all share the same feeling, they say it is "THEIR PLACE."

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TheDMan

Joined 3 years ago

Great Sushi in NW Houston. One word... Delightful!

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LKeating

Joined 4 years ago

Will be back!. Definitely a great restaurant with very good sushi! The service was a little slow, but once the sushi came out, it was worth the wait! The seaweed salad hit the spot; the Miso soup was excellent. We ordered the sushi & sashimi deluxe platter which had MORE than enough for two people to share. Our waitress was very helpful! We will definitely be back for more!

Doesn't Recommend

ehawes

Joined 7 years ago

Decent sushi, TERRIBLE service. A coworker and I just went to Tenshi for lunch. When we arrived, there was one other table of people there (which is how it remained during our entire meal). The decor is what you would expect from a low-end restaurant, certainly not one with three $$$.

My friend ordered a bento box that also came with a soup. She liked the soup but not the box. I ordered sushi, which arrived by the time my friend was done with her lunch! Upon delivering my food, the waitress claimed that the kitchen made the wrong food, but no explanation for the slow service was made until that point. The waitress made no apology, and did not discount my meal at all. We won't be back!