Kemah >Massage Envy
Will not return. My husband bought me a "membership" for 3 months. The first time I called to find out when it expired the young man who answered stated that they did not expire for 5 years due to new legislation signed by President Obama. He never asked my name to check my account & seemed in a hurry to get off the phone. I had my first massage & it was just okay, the therapist smelled like cigarette smoke & alcohol. When I checked out the person at the front desk asked me 3 times if I tipped my therapist. I did, of course, but not sure how that is of concern to her. The second massage was okay as well, it started 15 mins. late. Had that been me who was late I am sure I would have been charged or canceled by Massage Envy. The therapist talked the entire time about her personal problems. When I called to book my third & final massage I was told it had expired. I spoke to a manager who told me that I used the wrong wording when I asked about my gift card expiring. She said that my husband should have known because he signed the terms. I understand that there are rules to their "gift cards or memberships", but had this been explained to me correctly when I initially called it would not have been an issue. I got the impression by the quick canned response from the manager that this happens frequently to people.
Editorial Review. In exchange for monthly dues, members enjoy reduced rates on professional massages at any of this spa's locations nationwide.
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