(713) 526-3689
1556 W Gray St
Houston,
TX
77019
29.7532
-95.4014
Neighborhoods: Neartown/ Montrose, Central
What People Are Saying About Massage Envy
The Editor
Contributor
Citysearch
In exchange for monthly dues, members enjoy reduced rates on professional massages at any of this spa's locations nationwide.
08/05/09
Lost a customer
by MissMeister
I've been going to Massage Envy frequently for as long as they've been open on W. Gray. I probably get more massages there than members do in general. I am not a member because I don't like things on my debit or credit card. This is the only reason. For that reason, I actually pay more per visit and always tip very well. So, today, I called to see if I could get an appointment and indeed they had one available at 4. She indicated to me that she needed a credit card to take an appointment. I said, really? Why? I've been calling for appointments forever and have never had to provide a credit card. She said I could talk to her manager. I said, no... just tell the manager that she's lost a customer. With all of the issues with identity theft and fraud around us, they should be more reasonable about asking for such things. How disappointing.
- Pros: Close to my house
- Cons: Unreasonable
10/28/08
Worst Customer Service Ever
by beachcutie
Massage Envy used to be fantastic. I went in and had a great massage with excellent customer service.I stopped going to this location when I was ripped off for time and a massage therapist refused to do deep tissue even though I asked. Every time I would complain someone would always say I am so sorry. I will get a manager to call, but they never did. They would also say we are trying to get back to the way we used to be,but a year later have not improved. Basically they seem to lie to make you seem like they care, but never follow though.
- Pros: Can Have Great Massages
- Cons: Will lie, but never follow up.
10/25/08
Great massage. They WANT to make you feel special.
by timetext
I am thinking "new to town" guy has the wrong address. I had a massage here for the umpteenth time, Thursday, and it was FANTASTIC AS USUAL!!!!!!!!!!!!!!!!! The staff were on it!!!!!!!!!!!!!! They were efficient and courteous and extremely friendly. The massage by Jerry was for 90 minutes and I felt great. I came in with a baaaad headache and left totally relaxed and in no pain. He gave me some solid advice for my next visit which I booked before I left. This location is always well staffed and clean. I love coming here and this is one of my best investments in me.
- Pros: Times are always what I need, spotless, very comfortable
- Cons: None
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