Office Depot

Recommends

Judy P.

Joined 1 year ago

BEST OFFICE SUPPLY IN PEARLAND!. We have used this Office Depot for about 6 years now. I can tell you that they have been a truly great business partner for us. I will not say there has NEVER been a mix-up, but they have worked very hard to help us in any way they can, and have gone above and beyond the call of duty many times to help us get a job done, or to get the supplies we need. They know us by name when we walk in, and their friendliness is apparent at all times! Every manager, from the store manager, to the printing department manager always stops to speak, and ask if they can help us. Thank you OFFICE DEPOT - SILVERLAKE! for being so helpful to us and our business. You get things done quickly, manage our little "emergencies" with a smile, and if there is ever a problem, you fix it with a smile! We highly recommend you to all businesses, schools, and private citizens for any type of supplies and print jobs they may need.

Doesn't Recommend

HeightsLK

Joined 2 years ago

Rude, Sarcastic, ZERO Customer Service. My experience in working with this office depot location has been disappointing, to say the very least. In the past, I have always relied on this office depot to complete my print jobs, and when I needed anything for my small business.

After today, that has changed. I tried to have a very small print job completed (one page, 60 copies, Black and white), and sent it through the website. I paid with my credit card, and it was never received, according to the print center. They told me to call back in a few minutes. So i did, and they still hadn't received it. It was no big deal, so I got their email address, and emailed over the document around 3:30PM. The clerk on the phone sounded rushed and would not answer my questions about pickup time. She told me that "the other girl" would call me when they got my email.

Three hours later, no phone call. I called the store back (third call of the day), and was placed on hold for another 5 minutes. (Every time I called, I was placed on hold for 5-6 minutes.) When my call was finally picked up, the copy center worker hadn't even opened my email. (!!!!!!) At this point, I was out of time. I needed that document ready for pickup on my way home from work. She proceeded to tell me that "maybe" it would be ready tomorrow morning at 9. I told her never mind, that I would call someone else to print it.

After hanging up with her, I realized how disappointed I was that I was treated so poorly throughout my interactions with the employees at this store, so I called back (a guy who's name sounded like AJ or Adrian answered) to ask who the general manager was. I was given her first name only, and so I asked for her full name. When he told me her full name, I requested to speak with her. He told me that she was not there, and I asked if she would be in tomorrow. He said no. I then asked when she would be returning? He raised his voice, and angrily asked me who I was. I responded, "A customer. With a complaint." Then, to make matters Much, much worse...he laughed at me! Then he repeated "A complaint, huh?" I said yes. He said that she would be in on Wednesday. I thanked him, and hung up the phone.

I will absolutely be calling this store on Wednesday to speak with the manager about this situation. I would not recommend this store to anyone who appreciates respect, service, or someone to actually care about what they are doing.

Recommends

Alexandra Bornhoft

Joined 6 years ago

Specializing in office accessories, computer accessories, furniture, printers and copiers, this national retailer is a one-stop shop for office supplies.. In Short
Papers and pens and printers, oh my! Whether you are a die-hard office supply aficionado or have less luck with technology than Milton in Office Space (remember that devilish copier?), this retail giant welcomes supply seekers of all kinds. The stark, warehouse-esque layout sports aisle after aisle of office accessories, school supplies and furniture to personalize your workspace. Additionally, the chain has an in-house Business Resource Center, with tools and helpful advice for those running their own business.