Houston >Personal Services > Allure Alterations
2620 S. Shepherd Dr, Houston, TX | Directions 7709829.741262 -95.410974
Neighborhoods: Central, Greenway/ Upper Kirby
Another customer service debacle to report. Researched this business ahead of time. Appeared to be reputable. Took a men's sport's coat in for minor alterations on Saturday 10-26-2013. Was told it would be ready on Monday 10-28-2013 after 5:00. When I arrived to pick up the garnet, it was not ready. I was told it would be about thirty minutes and they would take care of it. I went next door to get a manicure...told them that is where I would be. They came over with the coat and delivered to me. I was in the middle of a manicure. Did not have an opportunity to stop and try on at that moment. Get home later than night and tried it on...there were no alterations done at all. Took the garmet to a master tailor to let him look at it and he said there were no signs that there had been any alterations done...no even the minor alterations. They have two choices...one of which is to refund my $88 or go to small claims court. Nonetheless, I will report to BBB for fraudulent business practices. Have to rate this "0" stars...no work performed to assess the quality or integrity of the. Both are in jeopardy! Allure Alterations-2620 S. Shepherd Dr, Houston, TX
EXECELENT – I have been going there for 3+ years. They do a great job and great service. Since Im a short person I'm always in need of clothing alterations, specially jeans and dress pants. Some say the price is high, but I think is reasonable for the awesome work they do.
Good – Honest evaluation on what it cost to shorten a complicate sleeves of a jacket.
I am happy with the results of the jacket and hemming of pants.
Price for hemming non-lined pants is reasonable.
Will frequent again.
Excellent Craftsmanship – My husband took a suit that looked about 2 sizes too big on him to Linda's Allure Alterations and we are both so impressed by the work! When my husband came back and put on the suit to show me, my jaw dropped - I couldn't believe it was the same suit and how perfectly it fit him. It was a wonderful fit, and the workmanship was top quality. The entire suit had to be redone, so it was an expensive alteration, but the quality cannot be beat. I plan to take all of my alterations here from now on.
Very Accommodative – In a pinch, Allure helped me out. I found out that I had an interview in two days and I only have one nice suit, but it needed to be altered. I explained my situation to Leanna. She assured me that they could alter my suit, and given that the situation was something of an emergency, my order was rushed. The result was a fantastic job done very quickly. The only downside is that their work is a bit pricey. However, even if another company existed that was cheaper, I would probably stay with Allure. I appreciate it when a company goes out of its way to perform a service for me. In my eyes they've proven themselves to me, and because of that I will reward with with repeat business. I can't promise that they can fix your dress as well as they did my suit, but after what I went through with them, they're certainly worth a shot.
Not what it used to be. – Recently gave a good review but lately the quality was not what it once was. Quality of the work seems to have slipped lately.
Nothing but good experiences – In regard to the previous comments from Friendly Guy: I find this somewhat surprising. I have taken my clothes to Allure Alterations for almost two years and I have had nothing but good experiences. The customer service is extremely polite and their work is always efficient and professional.
Their prices may seem higher, but most of the other tailor shops in the area are even higher and I found that the quality at the other shops did not seem to measure up to the quality that I found at Allure. After all, this is an inner loop shop so it costs a little more for the convenience.
I've never had a bad experience there out of the dozen of so times that I've been there, so I don't know how they handle complaints, but I've never known them to be anything but nice, polite, professional, and extremely helpful. So, after reading your complaints, I am willing to bet there are two sides to the story.
Nice Work - – I bought two jeans and a suit from the Galleria and clerk recommended that I take these items to Allure for alterations. I spent close to $900.00 total for these items and mentioned it in passing to person working the store. I told her that I would be flying back to New York in seven (7) days and needed the suit for a function the next day. The jeans needed to be hemmed. To my surprise, all the items were ready the next day and the hems were consistent. Suit fitted nicely. The problem was that she wanted to charge me $450.00 for the alterations. I thought that was a bit high and she mentioned that her workers had to work overnight and around the clock to get my clothes ready. Feeling guilty, I gave up arguing about the bill and saw some tired faces on the seamstress in the back area. Anyways, I had tailored jeans and a suit to wear while I was in Houston and will proudly take it home with me back to New York. Honestly, I was hoping the charges would be more reasonable.
Best Tailors In Town – After trying several other tailors, I gave Allure a shot and I only wish I had found them sooner. They were fast, efficient, and totally reworked my garments to make them feel as if they were custom made. This is the first tailor I've been to that I have had absolutely no problems with and I would not hesitate to refer my friends.
Okay job – Due to "miscommunication" I didn't get my stuff altered as the way I wanted (which I don't really understand how that happened, because I repeatedly requested the same thing over and over again before leaving the store), but Allure Alterations was still professional and tried to go over the issue with me as much as they could. But with the damage already done, I ended up just getting a discount for my clothes. The job they did on the alteration itself was not that bad, but everytime I look at the "flawed alteration" I will probably be reminded of this annoyance and won't enjoy wearing that piece as much as I would have. Might even end up not wearing it at all, although I wouldn't have either because it didn't fit me very well in the first place, but not because it provoked bad feelings.
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