07/01/09

Great alterations!

by MikeS02

Recently gave a good review but lately the quality was not what it once was.

• Pros: Quality/Service
• Cons: None

07/01/09

Nothing but good experiences

by htown005

In regard to the previous comments from Friendly Guy: I find this somewhat surprising. I have taken my clothes to Allure Alterations for almost two years and I have had nothing but good experiences. The customer service is extremely polite and their work is always efficient and professional.

Their prices may seem higher, but most of the other tailor shops in the area are even higher and I found that the quality at the other shops did not seem to measure up to the quality that I found at Allure. After all, this is an inner loop shop so it costs a little more for the convenience.

I've never had a bad experience there out of the dozen of so times that I've been there, so I don't know how they handle complaints, but I've never known them to be anything but nice, polite, professional, and extremely helpful. So, after reading your complaints, I am willing to bet there are two sides to the story.

• Pros: great work and great customer service
• Cons: none that I've ever seen

06/30/09

Guarantee? Highest prices guaranteed! BEWARE.

by FriendlyGuy

I've been looking for alterations closer to home and decided to try Allure based on the number and strength of the reviews posted.

I was surprised at the behavior of management when compared to the reviews I read. After careful re-reading, it is my best guess that Allure has posted many of these reviews themselves in order to drum up business to replace the stream of customers lost by shoddy work and poor customer service.

The prices seemed a bit high to me, but when asked, they said the price includes a satisfaction guarantee. Reassured, I proceed to leave a few garments to have simple things done. The first few came back done reasonably well. By no means were they done very well, but I did not figure they would ruin other clothes so I took in some more. This time the fabric was a bit more delicate and the work required more skill.

Once again, the garment was ready when promised, but frankly, did not look right. When I asked about it you would have thought that I had cursed the family. No matter how nicely or politely I attempted to address the issue, management was rude, condescending, and abusive. It was appalling to see a seemingly nice person (when the clothes were dropped off) turn into a mindless screaming banshee when gently asked about obvious defects in the work.

If you decide to take your clothes there, I hope you have better luck.

The Allure “guarantee” guarantees that you will pay the highest possible price for shoddy alterations whether you like them or not.

• Pros: Work completed when promised.
• Cons: Shoddy work and mean-spirited management.