09/22/09

Review your check carefully and pay with cash only!!

by shelldog

My friends and I go here from time to time and have noticed within the past 6 to 9 months that we or our companions are consistently overcharged. Most recently, upon seeing my credit card postings, I noticed I had been charged twice for the same amount for drinks I had in the bar. My friend has been overcharged before as well and has gone back in to protest but they would not make adjustments. My friend has also had this experience when having drinks with business colleagues who pay the bill for everyone without looking at it. Her colleague started noticing that he was being charged for drinks he never ordered. Another problem was that another friend was charged for premium liquor when ordering a well drink.

I will not be returning- the food and drinks are too expensive in the first place. If you do go, make sure to review your bill and pay with cash to ensure you are not charged more than once.

• Pros: Good margaritas (but expensive!!0
• Cons: Overcharge consistently, average overpriced food

08/26/09

Wait stuff are rude and aggressive, floor manager is unprofe

by Mary321

After complaining to the floor manager that the waiter was incredibly rude and was rushing us out of the restaurant while we were still waiting, 20 minutes wait, for our drinks to come and to place an order for food, the floor manager started to scream “Get out! Get out! I have been a manager for five years and I do not want you all here. Just get out, you do not have to pay for your food”. He was screaming at the top of his lungs in front of the full restaurant, walking up and down the bar area and during all that time, we were just sitting there in complete shock. We certainly did not come for free food and despite the fact that the service was horrible, I intended to pay for our food and drinks, and tip. I told the manager that all we wanted is our bill so we could pay for it and we would leave, but he kept on screaming. At that point, I was crying because I was so embarrassed, but I managed to come up to one of the waiters and gave him my credit card in order to pay for the bill. After I paid, we got up and left.

We did call the corporate office and left a message. On Monday afternoon, a lady called back and said that she would forward it to appropriate person. Three days later, a corporate manager called and he was very nonchalant about the whole incident. He said the floor manager was very stressed that night because of some internal issue with one of the employees and was having a bad day. That same corporate manager said that a waitress who worked that night told him that there were some staff problems that night and that the floor manager was upset and yet, that he did not want to lose us as clients and he hoped we would come back. There was no discussion about whether this floor manager will receive any warning, any training in customer service, no, absolutely no action taken to correct the problem. That is very disturbing to me that I have to go through such a degrading, embarrassing and traumatic experience and this floor manager will not even be reprimanded for his unprofessional behavior.

Two people in my party that evening were gay, my male coworker and his friend visiting from New York and we all thought that this is one of the reasons we were treated so rudely by all male wait staff.

The sad thing is when next day I told about my experience to my other coworker, he confirmed that his wife and him also had bad service at Escalante’s (Escalante’s Fine Tex Mex) in Highland Village. Again, this goes to show that this is not an isolated case of bad customer service, but there is something basically wrong with the service in this restaurant.

08/24/09

don't waste your time and money

by serena12

came here after enjoying the sugarland location very much. this location is NOTHING like that one. the food tastes totally different--the guac was old and tasted sour, the beans had no flavor whatsover, and the rice was pretty much the same. entrees were blah. this is the worst tex-mex i've ever had in houston. not cheap either.