10/11/09

A celebration ruined :(

by The Flash

I have never written a review on a restaurant before. My service last night still bothers me this morning so I have to write one.

My first date with my girlfriend was at Amici 1 year ago. We loved everything about it and I decided it would be special if we relived the night again. I drove in from Austin, set up a reservation at 8:30pm and asked her to put on a dress and get ready for a wonderful night... I figured dinner at 8:30pm would allow us to meet our event at 10:30 on time..

We arrive early (8:15pm) and valet. They take my new Corvette away and we walk inside. Then we are told the table is not ready... it will be 20 minutes... we wait at the bar and I have 1 jack and coke.

20 minutes turns into 45 before we are seated. We wait another 13 minutes before the manager spots that we have not been helped yet (He could tell I was not happy, so he yelled at his waiter to get over to my table instead of coming by himself)

We simply asked for bread, water, and 2 orders of Fettucini Alfredo with Grilled Chicken (not on the menu anymore, but it was the same meal we had together 1 year ago and they still make it)... 25 minutes there was no water, bread, or food... but the manager kept on walking by. (This didn't stop him from visiting his favorite customers around us though!)

Then a busboy brings us our food... nothing else... so we ask him for bread and water... he brings it to us in less than 60 seconds! Great! We eat and are ready to go... but where is our waiter??

10 minutes go by before we can flag him down for the check... finally after another 8 minutes he comes back saying the computer crashed (I went to the bathroom and walked right by him as he was leaning against the back wall talking with another waiter)

I look at the bill in shock... I was charged $9.00 for a jack and coke in the small glass... WOW!! I'm so upset we just pay and leave... or try to leave!

Give the guy my valet ticket... 8 minutes later standing in the cold he comes back... they can't find my key! (A Corvette key looks like a square block about an 1.5 inches tall and 1 inch wide). After describing what my key looks like, he then remembers... he left it inside the car!

No big deal because the car will not lock itself if the key is inside. So he pulls my car up 5 minutes later, but not before grinding the manual transmission... he holds his hand out as I open the car door for my girlfriend and in broken english says "PAY ME FOR PARKED CAR"... CLASSIC!!

If you read and add the times of waiting you will notice that we were late for our 10:30pm reservation after this.

I would like to personally take this moment to thank Amici and the manager for the the worst service I have ever had. I will never return to your restaurant again and this makes me sad.

• Pros: Nothing now.. it was once a great palce to go
• Cons: Everything... read my story to know more please!!

07/04/09

City search should update

by johnmckee87

It looks like the last good review was August 2008. Maybe that's when Bruno took over. I wish City Search would update their ratings or let reviews from over a year ago drop off. I appreciate the reviewers, as they keep me from wasting time, money and having a decidedly bad time.

• Pros: Location
• Cons: Service, Price, Management

05/12/09

Good...sometimes

by savion05

I live near this place and have tried it out when it was busy and when it was slow, and the service is always poor. The food is great (I love the gnudi) but for the price, I expect at least informative waiters. They have this whole appetizer bar in the middle of the place, and if I had not read other reviews, or did not see it, I would never know it existed. The four times I had been there, not one waiter mentioned it. But it is a great date spot, just cross your fingers you get a good waiter.

• Pros: usually good food
• Cons: service