08/21/09

Honest and Efficient

by razon

Roof Toppers-Roofing's Project Manager, Rafael Rojas was very professional not only in responding to my request for a roof inspection but also very honest in his appraisal compared to other roofing companies I encountered.

• Pros: Great response time to my request
• Cons: none

08/14/09

Roof Floppers

by bwang888

Just like "tud" and "Iketimized," I had a similar experience with Roof Toppers after reading rave reviews. Just before Ike, we had received an estimate but after the storm, the communication from them disappeared. I had requested multiple times to try and schedule something but was not contacted again after leaving many messages. For some reason, I was compelled to give them another try this summer since we ended up not replacing the roof, just patching it. The lack of returned calls is incredible- i have now left 2 messages to have the revised estimate sent to me which was supposedly going to be ready a couple of days ago.

Perhaps these guys are so busy, they don't need/want the extra business. RF really needs to work on their communication/professionalism - at this point, even if their bid is lower, I may not go with them.

• Pros: friendly/apologetic
• Cons: serious communication deficiencies

06/30/09

Very pleased with our new roof

by 77006tx

We recently had our roof replaced after damage from Ike. We had quite a bit of difficulty with our insurance company, but Roof Toppers worked with our adjuster to make sure we were taken care of. Our new roof looks great and they took a great deal of care in cleaning up afterwards. Would definitely refer them to anyone looking for a good roofing company.

• Pros: Excellent customer service