Houston >Food & Dining > Little Napoli Italian Cuisine
540 Texas Avenue, Houston, TX | Directions 7700229.762064 -95.366525
Mon. - Thu. 11am - 12pm;Fri. - Sat. 11am - 1am;Sun. 1pm - 12pm
Neighborhoods: Central, Downtown
!!!!!!!ATTENTION!!!!!!! Beware the "DOUBLE DIP SCAM" They will bring you a credit card receipt without the itemization. They charged our party of four 18% tip, but even worse, they did not let us know they were including the tip. Trying to get the "DOUBLE DIP" Beware!!!!!!!!!
Affordable Italian – Little Napoli is an affordable downtown Italian eatery featuring an indoor dining room and an outdoor, ground-level patio. The menu is available on the restaurant's website.
Little Napoli is one of my favorite lunch time places due to the superb beef lasagna lunch time special. The service is outstanding and the wait staff always greets everyone with a smile. This is a very family-oriented restaurant.
The menu is quite extensive, offering something for everyone. Appetizers include the Portobello mushrooms accompanied by a sweet Marsala sauce at $7.99 and the Napoli sampler which includes coconut shrimp, breaded shrimp, fried calamari and fried mozzarella sticks accompanied by a marinara sauce at $14.99, an excellent choice for sharing with the table.
For those who wish to stay on the light and healthy side I recommend the grilled salmon salad which comes with mixed greens, cucumber, artichokes, sun dried tomatoes and olives at $11.99.
As for the restaurant’s pasta entrées I recommend the manicotti comprised of three cheeses rolled in pasta sheets and topped with marinara sauce, or the beef cannelloni or the beef lasagna at $9.99. If you prefer seafood with your pasta choose the lobster ravioli a la vodka consisting of lobster stuffed ravioli, sautéed fresh tomatoes, fresh basil with a splash of Alfredo sauce at $14.99, or the seafood Portofino accompanied by mussels, scallops, jumbo shrimp, and mushrooms and sun-dried tomatoes, all in a light white garlic butter white wine sauce at $15.99.
Other options include entrées such as the mixed grilled chicken and beef Italian kabob accompanied by peppers and onions at $17.99, the grilled lamb chops accompanied by sautéed vegetables and a side of pasta with a pesto sauce at $18.99, the grilled red snapper accompanied by a side of vegetables at $19.99, or the eggplant parmigiana at $10.99.
Remember to leave a little room for the dessert tray featuring among other excellent choices tiramisu and wonderfully rich cannelloni.
The service is excellent most of the time and the wait staff is always available and ready to assist you, especially if you are undecided between two dishes or in answering any questions you may have regarding their happy hour choices.
Management is non responsive to Accounting error – Stopped by during the Holidays with some friends for appetizers. The bill was $45.44 and I left $53.00. Apparently that was not enough because they charged me $56.00. Giving them the benefit of doubt I contacted the management and faxed them the information. They have been non-responsive. Hopefully your experiences are better than mine.
Excellent Italian Cuisine – I have ordered always heath friendly dishes and i always expect them to lack in flavor ....but not at Little Napoli...EXCELLENT ITALIAN FOOD, great choices on the menu for heathly platters, Grilled Tuna Salad, red Snapper dish the portions are so large that 2 can eat from them...I love the atmosphere...I've going here for 3 years excellent prices and there is something always new
Great Food – I was not a big fan of Italian food until going to eat at Little Napoli.
Great pastas, Great grill food. Not to mention that they have a delicious mousse chocolate cake :) my favorite.
Bad service, passive aggressive waiter – Below is the e-mail my boyfriend tried to send to the e-mail ID on the restaurants website after the horrible experience we had here:
Today my girlfriend’s college buddy and husband flew in from Washington DC to visit us. We decided to treat them to some Italian food downtown and decided upon your restaurant. When we walked in the waiter asked us to sit at the 8 top closest to the front door but being that there were 4 of us and we wanted to be close together we asked to sit at a four top farther in the restaurant instead (we were the only customers in the restaurant at that time). This is when the waiter’s attitude shifted significantly. For the rest of the meal he was rude. Not in overt, brash ways, but in subtle ways. He never insulted us or used harsh language but it was like from that moment forward we were no longer the customers which finally gave him something to do, we were instantly the pain he didn’t want to deal with. We had to repeatedly ask for small things, he wouldn’t place the order when we asked him too (I know this for a fact because when I wanted my second drink I had to approach him at the bar – at which point I asked him for more bread – he brought me the drink but no bread was coming).
When I asked for the second reorder of bread he said it would be a charge, there were 4 people dining and we ordered two entrees and one large pizza – we certainly weren’t trying to eat the bread only, it is just a nice side to the meal.
We were charged 18% gratuity to our table. While in College I waited tables for years, so I tend to be the one to point it out to the manager if service is particularly terrible or over tip when it is fair to good. I’ve never heard of a restaurant which automatically grats a four top, typically this policy is reserved for parties of 6 or more.
I’ve waited tables in upscale Italian restraints where the place was so uptight that they would dismiss an employee for less than this.
Lo and behold the e-mail keeps bouncing back and the manager is never in the restaurant!
HORRIBLE!! – our service was lousy and the restaurant was not busy at all, maybe 5 tables total. the food was not good at all the westheimer location is 100% better, the waitress (Bella) did not give us the itemized bill and then when i asked for it, it showed 15% auto grat on 4 people. I tried to call the manager, (Ray) 3 times and everytime I was told he was not there. i will never be back to this location.
Horrible Customer Service – Here is the email I sent to management, which conveniently, is not a working email address:
As a resident of an apartment complex neighboring the downtown Little Napoli, I have called for their delivery service several times. Time and time again, I have been met with some of the worst customer service I have ever received. However, due to the convenience, I had continued to call back on a rare occasion. This time, an older male answered the phone and gave me grief about every question I asked. He explicitly told me that my Baked Ziti didn't come with a salad and garlic bread, though that is exactly what is written on the online menu. He told me to "give him my credit card number" repeatedly, even though I hadn't completed my order. My roommate was telling me his credit card number and I was repeating it to the man on the phone. After he read back a 12-digit number, I told him that he had gotten the number wrong... and I instead handed the phone to my roommate. At that point, he began yelling "Why did that guy just get on the phone and read a different number?!?!?" It was then that I decided to cancel my order, and send a complaint. Over and over I have received horrible customer service from this restaurant, yet I continue to give it business and send my friends and neighbors over there to dine-in or order take-out. You can rest assured that I will not be giving any more of my money to Little Napoli ever again, and I will make sure my friends and neighbors do not stand for the treatment I was just given. I am well-aware that customer service has slipped through the cracks in many businesses going through these difficult economic times, but I urge you instead to bolster your customer service (or maybe just implement it, to begin) in order to ensure repeat business.
Overpriced Italian – My husband and I came here because we saw their menu online and thought that the food was very reasonably priced. When we got there, we noticed that they had increased the price of their food. I ordered their spaghetti and meatballs and my husband ordered their ravioli. The food took a while to come and they didn't even give us bread before the meal. Both dishes tasted like they came form a can. The other problem was that we wanted to sit outside, but one side smelled like tobacco because of the cigar shop, and the other side did not have that great of a view. Some guy even came and asked us for money while we were trying to enjoy our meal. I am just glad we did not order their more expensive dishes because I have a feeling we would have been very disappointed.
Good, will get a second chance from me – I tried this restaurant today after noticing it just the other day. Though quaint and small-ish the ambience was very nice. It is very reminiscent of a real family run Italian establishment back home in Chicago. Being Italian I am very picky about my Italian food, and though not overwhelmed I thought it was good.
I had the eggplant parm. which was sliced a little thick for my taste, but the flavor profile was very nice, the ingredients quality, and the pasta perfectly al dente as it should be. The canoli for dessert was very good as well.
On the minus side the service was less than stellar, and though the food was good it seemed slightly overpriced. Maybe that is due to location and therefore innevitable, as it is a nice main street location. All in all I will go back to give them a try again, so I am reserving final judgment for now.
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