06/25/09

Great Food

by FlorL

I was not a big fan of Italian food until going to eat at Little Napoli.

Great pastas, Great grill food. Not to mention that they have a delicious mousse chocolate cake :) my favorite.

• Pros: Best Italian I've had in Houston
• Cons: don't go to downtown very often

06/05/09

Bad service, passive aggressive waiter

by Patronus

Below is the e-mail my boyfriend tried to send to the e-mail ID on the restaurants website after the horrible experience we had here:

Today my girlfriend’s college buddy and husband flew in from Washington DC to visit us. We decided to treat them to some Italian food downtown and decided upon your restaurant. When we walked in the waiter asked us to sit at the 8 top closest to the front door but being that there were 4 of us and we wanted to be close together we asked to sit at a four top farther in the restaurant instead (we were the only customers in the restaurant at that time). This is when the waiter’s attitude shifted significantly. For the rest of the meal he was rude. Not in overt, brash ways, but in subtle ways. He never insulted us or used harsh language but it was like from that moment forward we were no longer the customers which finally gave him something to do, we were instantly the pain he didn’t want to deal with. We had to repeatedly ask for small things, he wouldn’t place the order when we asked him too (I know this for a fact because when I wanted my second drink I had to approach him at the bar – at which point I asked him for more bread – he brought me the drink but no bread was coming).

When I asked for the second reorder of bread he said it would be a charge, there were 4 people dining and we ordered two entrees and one large pizza – we certainly weren’t trying to eat the bread only, it is just a nice side to the meal.

We were charged 18% gratuity to our table. While in College I waited tables for years, so I tend to be the one to point it out to the manager if service is particularly terrible or over tip when it is fair to good. I’ve never heard of a restaurant which automatically grats a four top, typically this policy is reserved for parties of 6 or more.

I’ve waited tables in upscale Italian restraints where the place was so uptight that they would dismiss an employee for less than this.

Lo and behold the e-mail keeps bouncing back and the manager is never in the restaurant!

• Pros: Nothing.
• Cons: Pretty much everything in the restaurant was sub par.

04/10/09

HORRIBLE!!

by ae3432

our service was lousy and the restaurant was not busy at all, maybe 5 tables total. the food was not good at all the westheimer location is 100% better, the waitress (Bella) did not give us the itemized bill and then when i asked for it, it showed 15% auto grat on 4 people. I tried to call the manager, (Ray) 3 times and everytime I was told he was not there. i will never be back to this location.

• Pros: location?
• Cons: service, food, auto grat on 4 people!!