Katy >Camping World
RUN: The service is so bad it defies description - horrible, awful, poor, terrible. All of these come to mind. Do not let these people work on your RV or Motor Home. They will do a sub-standard job, will charge you more than they quoted AND will take a very long time to do such poor work.
Horrible! The worst service we have
ever received. We took our travel trailer here for routine service and they distroyed it! The service department manager talked to us like we were interrupting his day and is very condisending. I wish we Googled this place before we went there. Never again!
Worst service! They used the toilet while our unit was being repaired! The whole unit was filthy and the repair was shoddy at best. I could have done better blindfolded.
I am so amazed that "any" business could have reviews like these and think they could stay in business or be profitable. I came on here to look up business hours, not reviews. But seeing how low they ranked, I was curious why. I would think that upper management would be all over this----to think that people don't look at reviews and bury your head in the sand is to be, uh, completely clueless. You know who is really your boss? YOUR CUSTOMERS. Without them, you have no "business". Treat them good, and you might get a good review--but treat them BAD---you are almost guaranteed one way or another-that news will spread. Sorry so preachy, I'm just trying to give y'all a customer's view of it. Just my 2 cents....
I cannot begin to tell you the frustrations from Camping World Katy. My unit set for days (12?) before anyone touched it, but no one told us this was going to be the case. When I called about it, they had no record it was even there. I had someone drive 60 miles one way just to point it out to them on the lot...then it sat 7 more days. Now they have it in their service bay (for 13 days) and rarely can I get anyone on the phone...leave messages, nothing. Had a receptionist (very nice) to walk back there to talk...nothing. Beg for a call...nothing. Asked for General Manager Eric...he called promptly. Very nice. He got someone to call me. Things were looking up. Now that's been 3 days...12 messages left. Nothing. These folks are too busy to get my business in the future...but I have to get my unit back first.
LOVED THIS PLACE. I was very skeptical of going here because of these two other, recent, reviews so I decided to call first. I spoke to Leslie and started telling her what I was interested in and asking questions. She was Aah-MAZING!!! She was professional, helpful, friendly, informative and to the point. Absolutley everything that I want when I call a business and need information to help me make my decisions. So, the next step, make an appointment. I went in the next day - she was again completley AWESOME!! Everybody there was friendly, the place was packed with people. It was one of the best experiences of making a large purchase that I've ever had. Thank you Leslie Braunagel - you were incredible!
STAY AWAY FROM THIS GOUGING/UNPROFESSIONAL/UNCOOPERATIVE.
If we could put a NEGATIVE rating we would. We travel and deal with corporations, business' and professional and family-owned business' alike.
All we can say about this uncooperative, unprofessional establishment is, to say the least a very poor and horrible experience. You drive away going, "Really"? Did all this just happen to me ??? Like a bad dream.... They nickel & dime you to death, lie about the estimated time to complete a project on my RV trailer, not once, but ALL DAY LONG !
Won't give you a break - but they love to BREAK YOU ! Their Manager is anything BUT. Turning them in to Angie's List as well. Hate to see good ole boys dumped on. They definitely need to reorganize and get some "Customer Service Classes" started immediately, before it's too late.
Editorial Review. Located in Katy, this camping and RV megastore stocks awnings, tents, outdoor furniture, grills, bikes, generators and more.
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