Houston >Housing Rental > In the Loop Properties
2118 Waugh Dr, Houston, TX | Directions 7700629.749179 -95.396159
Mon-Fri 10am-6pm; Sat 10am-5pm
Neighborhoods: Neartown/ Montrose, Central
No Answer – I've tried calling them today several times & got no where - basically it goes straight to voice mail. What kind of business is this?
IS THIS COMPANY EVEN LEGIT?? – I have seen some hard times fall on many companies but I think this one takes the cake. Not only do they slam their competition (very unprofessional) but they will steal your application fee and never return your calls.
My personal experience with this company consists of me filling out their online questioner, waiting waiting and waiting with no response AT ALL from anyone at this company. I decide to give them the benefit of the doubt and assume that maybe their website wasnt working properly so after 3 days I called....no answer.....so I called back again the next day and reached a lady by the name of Ada who although seemed nice enough she was completely flying with her head in the clouds and unable to answer any of my questions about the neighborhood. When I asked her if it was possible to find a place within my budget of $1000 she warned me that it would be very tough and that it might take more time than she would like to spend. Although the service of in the loop properties is supposed to be free I was lead to feel like I needed to offer her some money for gas and her time involved. It made me feel very awkward!!
Despite my first impression of this company I was lost and desperately needed their assistance in finding a place to live so I proceeded forward with Ada and managed to find a place that was suitable for my needs, I even paid her some gas money which she gladly accepted from me (I was shocked)! When I submitted my application and application fee of $35 thats when it all went down hill. I did not hear back from her for 4 days, I left several messages and she did not return my calls, when I finally reached her by calling from my friends cell phone she abruptly informed me that the landlord when with another applicant. I asked if I could get my application fee back and she said "its non refundable and you signed the disclaimer agreeing to that". I didnt recall signing anything stating that but admittedly I never thought I would be scammed out of 35 bucks....Pitiful!!
No worries folks, this story does have a happy ending after all! After being scammed by in the loop properties I attempted my own online search for an apartment and it was there that I stumbled across an ad on Craiglists for an apartment for lease. The Realtor that I spoke with bent over backwards to help me find the perfect place to rent and even gave me $35 back after I leased the apartment to make up for what in the loop properties had done. If your looking for an apartment I suggest you call (832) 392-8741 and talk to Danielle, shes great!!
Never heard back.! – After reading all the great reviews here, I went ahead and contacted this agency, and got in touch with Ada.
She seemed helpful at first, and gave me her cell phone number and email, but I got her first email a little late. I decided to ignore it and giver her a little more time, before making a judgement call. After replying to her email with properties I was interested in, I never head back.
Word of advice to agency/realtor .....don't take on projects you cannot complete.
Made our relocation so much less stressful – Amy with In the Loop Properties was so much help. She did our searching for us, and truly found the best places based on our criteria. My wife and I spent hours and hours doing our own internet research (because we're not from Texas), and her list was so much better than hours, so we gave up searching for ourselves.
She took us around town and even waited while we filled out the rental application. As I mentioned, we're not from Texas, so we have no idea how to get around. The same tour of apartments would have taken three days without her.
Amy is relatively new to the company but certainly not to Houston. We quizzed her all afternoon about how best to get places and how long it would take, characteristics or various neighborhoods, etc. We cross-checked a few of her responses with some folks we know from Houston, and Amy was spot on.
Thanks, Amy, for everything.
Ada Wesley is great! – Because we're doing a cross-country move, I communicated with Ada mostly by email and phone in the two weeks prior to our trip to find an apartment. We only had one day to find a place, and Ada found us a great place in a great neighborhood. We had a lease signed in four hours! She stayed within our price range, helped us to get the amenities we wanted, and obviously had a great rapport with the apartment managers. I highly recommend Ada.
Great Experience – As an owner of investment real estate, I would give my business to no else. In the Loop (Shannon Chapman) Properties does an oustanding job of keeping you in the loop as to everything concerning your property while it is being listed to lease. Constant feedback and real time assistance with market conditions, showings, comments from prospective lessees, etc. It has been a pleasure working with in the loop.
Great Experience - Mike P. – Mike was our realtor/leasing agent and was great to work with. I originally saw an add for a condo in the Montrose area in the Houston Press and that's how I got into contact with him. In addition to stating he'd take me out to look at the property he quickly emailed me more listings that were within the price range and specifications I gave him. While mulling it all over he stayed in contact with me through phone. I decided on a place and we set up a time to go see it. He was on time and prepared and we even got to meet with the landlord which was really nice. He knew we were also checking different apartment complexes so when we gave our application for the condo he asked us how that search was going and if we wanted to check 1 more place before we handed over the deposit. Thought that was really helpful and it was a great apartment, but we stuck with our 1st choice. He took care of everything after that via phone.
He was in the office on a Saturday and it was easy to meet with him there. He also took our applications and showed us 1 more apartment complex in the pouring rain and seemed happy to do it.
Would definitely recommend.
Excellent (and FREE!) apartment locator – My boyfriend and I moved to Houston and lived with a friend for a bit. We were desperate to get out of that place and get into a place in a better area. I saw an ad for In the Loop and filled out our interests online and within minutes I had an email in my inbox from Jeny Payne welcoming me and giving me a list of apartments I may be interested in. Within the first week, she showed me a place that I really liked, but my boyfriend didn't like the area that well. Jeny would continue to send me lists and keep me updated. It took a couple more weeks bc not much was available at the time, but we finally found a place. She showed us 2 places that day. We basically forced her to show us one place; she told us we wouldn't like it, but she came on over when we called and showed us the place. She was right - not the place for us. But we did say it was exactly what we wanted but with a more updated look. She told us 2 streets over there was a place she'd like us to see. We didn't have an appointment and people were living here at the time, so it took some calling around and arranging on her part, but she finally got us in. As soon as I walked in, I knew the place was ours. Thank you Jeny! This place has been amazing (we've been here almost 3 months now). It's absolutely amazing. In the Loop has the best listings in town and the staff is really friendly and attentive to what you want. I recommend! And if we ever do leave here (we will have to be forced out!), then we will certainly give In the Loop a call.
Excellent Apartment Location Agency!!! – Moving to Houston and wanted to live close to work. I spoke with Drew and after giving him my criteria he was able to find me a very nice apartment within walking distance. Since he has worked the area for so long he also was able to hold an apartment for me even though others were interested. Drew also was helpful with local utilities and with the overall knowledge of the area.
No Follow-Through – My husband and I were returning to Houston after three years in the Northwest. We wanted to find an apartment in our old neighborhood and were excited to find In The Loop. We were sure that based upon all the excellent reviews that we would be in good hands. What a disappointment. The agent, Jennifer Payne, was initially very helpful, but once we selected an apartment to move forward with-we never heard from her again. I called, left messages and sent emails to no avail. We were forced to continue a search on our own and make a long distance decision on an apartment with no advocate in Houston. Perhaps this was a fluke, however I would never recommend this particular business to anyone.
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